Version Best Studying Material with All
Questions, Exams of Nursing ALREADY
GRADED A
What is the name of an organized series of actions planned to expand a worker's skills and
knowledge? - ANSWER>>Employee development program
Following Mother's Day brunch and dinner, the upscale waterfront restaurant held a mandatory
staff meeting to review the safety procedures for evacuation in the event of a kitchen fire. What
barrier to effectiveness may have been created by this decision? - ANSWER>>Timing
What is the process of assigning authority to employees to do work that a manager at a higher
organizational level would otherwise do? - ANSWER>>delegation
When conducting a SWOT analysis, questions such as "What trends could boost demand for our
services and products over the next several years?" "How might technologies help us" and "What
changes could occur that might benefit our operation?" aim to identify which SWOT focus? -
ANSWER>>opportunities
How should a manager respond when a guest has made a negative online posting about their
restaurant experience? - ANSWER>>Thank them for the feedback and apologize
When conducting a SWOT analysis, questions such as "What does our establishment do well?"
"What additional resources do we have access to?" "What do we do better than our
competition?" and "What do we do that exceeds customer expectations?" aim to identify which
SWOT focus? - ANSWER>>strengths
What is the term used for a pay increase that is related to the index developed by the U.S. Bureau
of Labor Statistics that reflects changes in the costs of items such as food, housing, and
transportation to the average consumer? - ANSWER>>cost of living (COL)
, The group of cooks who prepare bread, desserts, salad dressings, sauces, produce to par stock
levels for stations, and other foods are members of what kind of team? - ANSWER>>Functional
Susi is a chef with an associate's degree from an accredited culinary program. In addition, she has
significant industry experience. Most recently, she has been working in Manhattan in a well-
known restaurant. She has been offered a job at a fine dining establishment in Pawley's Island,
SC. Which facts affecting compensation might weigh most heavily in the offer? -
ANSWER>>knowledge and skills required
What is a financial plan that estimates the revenue to be generated, expenses incurred, and
profit, if any, for a specified time period? - ANSWER>>operating budget
What is a specific time period during which an employee must consistently meet job standards or
other reasonable conditions imposed by their manager as a condition of continued employment?
- ANSWER>>probation
What is communication between individuals standing or sitting close to each other in which
immediate feedback is provided? - ANSWER>>interpersonal
What is the first step in managing any project, whether it assigned to a team or an individual? -
ANSWER>>planning
The manager has spotted yet another server touching the part of the glass that the guest's
mouth will touch when serving a beverage. In addition, the gentleman is being served before the
lady and from his left side, not his right. Exasperated, the manager whistles across the dining
room, "Stop right now Kenneth! That is the last time you will make those mistakes here!" What
rule of coaching has the manager violated? - ANSWER>>Corrected publicly and in an
embarrassing fashion
At what stage is a team that expresses satisfaction with work and attachment with members,
works through problems, and responds well to a delegating style of leadership? -
ANSWER>>performing