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USPS EXAM 421 WINDOW CLERK FOR THE
UNITED STATES POSTAL SERVICE NEWEST
2024 ACTUAL EXAM COMPLETE 200
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Where do we find a list of lost or stolen MO (money orders) -
ANSWER- Postal Bulletin and POS
Postal Service___________ are available online and provide
guidance on regulations for
domestic/international/administrative/personnel fields support? -
ANSWER- Directives
Priority Mail is delivered in - ANSWER- 2-3 days
any mailable item that weighs less than 13 oz - ANSWER- First
Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER- 1-3
days
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No mail piece can weigh more than except standard post -
ANSWER- 70lbs
EDDM - ANSWER- Every Door Direct Mail
Express mail is delivered in - ANSWER- 1-2 days
what surcharge applies to items/parcels over 108 but no more
than 130in - ANSWER- oversize /parcel post
PS Form 3816 - ANSWER- COD
PS Form 3816-AS - ANSWER- More than 3 COD articles are
mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use -
ANSWER- Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the
addressee agent for a fee - ANSWER- Restricted delivery
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Post Office motto for providing the ideal customer experience -
ANSWER- Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception -
ANSWER- Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER- Greet, Inquiry,
Suggest, and Thank
Words that generate a negative feeling - ANSWER- Trigger
Words
Words that make us feel relaxed and composed - ANSWER-
Calming Words
What does POS stand for - ANSWER- Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal
message center, news link are all - ANSWER- Retail
Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post
offices, mobile retail units, stamps-to-go, stamps by phone,
approved shippes, - ANSWER- 10 expanded access channels
USPS EXAM 421 WINDOW CLERK FOR THE
UNITED STATES POSTAL SERVICE NEWEST
2024 ACTUAL EXAM COMPLETE 200
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Where do we find a list of lost or stolen MO (money orders) -
ANSWER- Postal Bulletin and POS
Postal Service___________ are available online and provide
guidance on regulations for
domestic/international/administrative/personnel fields support? -
ANSWER- Directives
Priority Mail is delivered in - ANSWER- 2-3 days
any mailable item that weighs less than 13 oz - ANSWER- First
Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER- 1-3
days
,2|Page
No mail piece can weigh more than except standard post -
ANSWER- 70lbs
EDDM - ANSWER- Every Door Direct Mail
Express mail is delivered in - ANSWER- 1-2 days
what surcharge applies to items/parcels over 108 but no more
than 130in - ANSWER- oversize /parcel post
PS Form 3816 - ANSWER- COD
PS Form 3816-AS - ANSWER- More than 3 COD articles are
mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use -
ANSWER- Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the
addressee agent for a fee - ANSWER- Restricted delivery
, 3|Page
Post Office motto for providing the ideal customer experience -
ANSWER- Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception -
ANSWER- Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER- Greet, Inquiry,
Suggest, and Thank
Words that generate a negative feeling - ANSWER- Trigger
Words
Words that make us feel relaxed and composed - ANSWER-
Calming Words
What does POS stand for - ANSWER- Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal
message center, news link are all - ANSWER- Retail
Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post
offices, mobile retail units, stamps-to-go, stamps by phone,
approved shippes, - ANSWER- 10 expanded access channels
