romantic view of leadership - Correct Answer situations in which leader is the key force determining
the organization's success or lack thereof
external control view of leadership - Correct Answer situations in which external forces where leader
has limited influence, determine the organization's success
strategic management - Correct Answer analyses, decisions, and actions organization undertakes in
order to create and sustain competitive advantages
strategy - Correct Answer ideas, decisions, actions that enable a firm to succeed
competitive advantage - Correct Answer a firm's resources and capabilities that enable it to overcome
the competitive forces in its industry
operational effectiveness - Correct Answer performing similar activities better than rivals
stakeholders - Correct Answer individuals, groups, organizations that have a stake in the success of the
organization. includes owners (shareholders), employees, customers, suppliers and the community at
large
effectiveness - Correct Answer tailoring actions to the needs of an organization rather than wasting
effort doing the right thing
efficiency - Correct Answer performing actions at a low cost relative to a benchmark or "doing things
right"
ambidexterity - Correct Answer challenge that managers face of both aligning resources to take
advantage of existing product markets and proactively exploring new opportunities
strategic management process - Correct Answer strategy analysis, formulation and implementation