MNG Exam 2
controlling - Answer -the process of measuring performance and taking action to ensure desire result
after-action review - Answer -a structured review of lessons learned and result accomplished through a
complete project, task. forced assignment, or special operation
output standard - Answer -measures performance result in terms of quantity, quality, cost or time
input standard - Answer -measures work efforts that go into a performance task
management process - Answer -planning
leading
controlling
organizing
planning - Answer -to set the direction
leading - Answer -to inspire effort
organizing - Answer -to create structure
, management by exception - Answer -focuses attention on differences between actual and desire
performance
control equation - Answer -need for action = desired performance - actual performance
feedforward control - Answer -ensured clear directions and needed resources before the work begins
concurrent control - Answer -focuses on what happens during the work process
feedback control - Answer -takes place after completing an action
internal control - Answer -occurs as people exercise self-displine in fulfilling job expectations
external controls - Answer -occurs through direct supervision or administrative systems
bureaucratric control - Answer -influences behavior through authority policies, procedures job
descriptions, budgets and day to day supervision
clan control - Answer -influences behavior through social norms and peer expectations
market control - Answer -essentially the influence of market competition on the behavior of
organizations and their members
managing by objectives - Answer -a press of young objective setting between a superior and a
subordinate
improvement objectives - Answer -document intentions to improve performance in a specific way
personal development objectives - Answer -documents intention to accomplish personal growth, such as
expanded job knowledge or skills
controlling - Answer -the process of measuring performance and taking action to ensure desire result
after-action review - Answer -a structured review of lessons learned and result accomplished through a
complete project, task. forced assignment, or special operation
output standard - Answer -measures performance result in terms of quantity, quality, cost or time
input standard - Answer -measures work efforts that go into a performance task
management process - Answer -planning
leading
controlling
organizing
planning - Answer -to set the direction
leading - Answer -to inspire effort
organizing - Answer -to create structure
, management by exception - Answer -focuses attention on differences between actual and desire
performance
control equation - Answer -need for action = desired performance - actual performance
feedforward control - Answer -ensured clear directions and needed resources before the work begins
concurrent control - Answer -focuses on what happens during the work process
feedback control - Answer -takes place after completing an action
internal control - Answer -occurs as people exercise self-displine in fulfilling job expectations
external controls - Answer -occurs through direct supervision or administrative systems
bureaucratric control - Answer -influences behavior through authority policies, procedures job
descriptions, budgets and day to day supervision
clan control - Answer -influences behavior through social norms and peer expectations
market control - Answer -essentially the influence of market competition on the behavior of
organizations and their members
managing by objectives - Answer -a press of young objective setting between a superior and a
subordinate
improvement objectives - Answer -document intentions to improve performance in a specific way
personal development objectives - Answer -documents intention to accomplish personal growth, such as
expanded job knowledge or skills
