MSSC SAFETY ASSESSMENT EXAM MULTIPLE
CHOICE TEST QUESTIONS AND VERIFIED
ANSWERS RATED A.
1. An_________ customer is a person or organization that receives
services or products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental
Verified Answer -External
2. Improving external customer satisfaction is the main objective of
__________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments.
Verified Answer -customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External
Verified Answer -external
,4. Customer satisfaction should always be the first objective considered
when developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix
Verified Answer -new or improved products
5. The ________ of the product describes the features requested for the
product to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization
Verified Answer -function
6. Product designers should always consider the effects of tooling design
and cost during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine
Verified Answer -prototype development
7. Product design teams should provide an environment that encourages
________.
,a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss
Verified Answer -Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in
order to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests
Verified Answer -Product introduction
9. Engineers working with manufacturing to become aware of tooling
limitations and other problems that may increase production time and
cost is an example of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing
Verified Answer -Concurrent engineering
10. _______ is a design methodology that designs features into the
product that makes it cheaper to manufacture, while maintaining its
ability to perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
, b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP)
Verified Answer -Design for Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's business
plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments
Verified Answer -team goals
12. A team should develop a spending plan as part of their decision
making process ________________.
a) to ensure that they do not exceed the amount of money allocated to the
project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams
Verified Answer -to ensure that they do not exceed the amount of money
allocated to the project
13. Supervisors should set measurable objectives to have a way to
____________.
a) Eliminate the need to review employees
b) Limit the number of employees who can receive a bonus
CHOICE TEST QUESTIONS AND VERIFIED
ANSWERS RATED A.
1. An_________ customer is a person or organization that receives
services or products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental
Verified Answer -External
2. Improving external customer satisfaction is the main objective of
__________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments.
Verified Answer -customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External
Verified Answer -external
,4. Customer satisfaction should always be the first objective considered
when developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix
Verified Answer -new or improved products
5. The ________ of the product describes the features requested for the
product to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization
Verified Answer -function
6. Product designers should always consider the effects of tooling design
and cost during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine
Verified Answer -prototype development
7. Product design teams should provide an environment that encourages
________.
,a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss
Verified Answer -Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in
order to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests
Verified Answer -Product introduction
9. Engineers working with manufacturing to become aware of tooling
limitations and other problems that may increase production time and
cost is an example of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing
Verified Answer -Concurrent engineering
10. _______ is a design methodology that designs features into the
product that makes it cheaper to manufacture, while maintaining its
ability to perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
, b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP)
Verified Answer -Design for Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's business
plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments
Verified Answer -team goals
12. A team should develop a spending plan as part of their decision
making process ________________.
a) to ensure that they do not exceed the amount of money allocated to the
project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams
Verified Answer -to ensure that they do not exceed the amount of money
allocated to the project
13. Supervisors should set measurable objectives to have a way to
____________.
a) Eliminate the need to review employees
b) Limit the number of employees who can receive a bonus
