9-1-1 Dispatch Study Guide with
Complete Solutions
5 Components of Communications Cycle - ANSWER-5 components that when
combined reach the goal of communication. Sender-Receiver-Message-Medium-
Feedback
ACN - ANSWER-Automatic crash notification: the automatic transmission to a TCC via
wireless technology of critical vehicle and occupant data immediately following a crash,
or when tensions have been exceeded. After transfer of all crash-related data, the
system automatically establishes a voice connection between the vehicle and the TCC.
Active Listening - ANSWER-Involves demonstrating an interest and understanding in
what is being said by staying focused, asking questions, listening for the main point, and
listening for the rational behind what's being said. * Basic techniques are non-verbal
attending, open-ended questions, paraphrasing, and reflecting feelings.
ALI - ANSWER-Automatic location Identification; The calling party's address and
dispatch information
AMBER Alert System - ANSWER-Nationwide system that is organized under state or
regional plans for the purpose of assisting in the recovery of abducted or endangered
children. * CONFIRMS A CHILD (17 YEARS OR YOUNGER) HAS BEEN ABDUCTED*
ANI - ANSWER-Automatic Number Identification; The calling party's telephone #
ASL - ANSWER-(american Sign Language) Language expressed through hands and
body movements to express concepts rather than complete sentences.
Assault - ANSWER-Does NOT involve any physical contact, can be merely verbal.
Threatened.
Audible Tones from TTY - ANSWER-Some callers may press TTY keys to emit audible
tones to notify telecommunicator that a TTY a call is being placed.
AVL - ANSWER-Automatic Vehicle Locator: System technology incorporated into their
CAD system that can be used to provide a mapped location of response units.
Locations show-up on a digital map and are stored for use in the system. When a call is
received and entered into CAD, it automatically finds the closest in-service response
unit and recommends sending that response unit to the incident.
Basic 9-1-1 - ANSWER-A system that provides dedicated lines for carrying 9-1-1 calls
to the correct PSAP.
, Battery - ANSWER-Physical Contact is MADE
BOLO/ATL - ANSWER-"Be On The Look Out" / "Attempt To Locate": Broadcasts of
important information regarding missing or wanted people, or stolen or wanted vehicles.
Provide vehicle description and a brief description of suspect(s).
Burglary - ANSWER-unlawful entry into a structure to commit theft or a felony. ( A victim
doesn't have to be present)
Call Referral - ANSWER-Where the caller is provided the telephone # and asked to call
the appropriate agency, non-emergency and administrative calls.
Call Relay - ANSWER-Where information obtained from a caller is provided (relayed) to
the appropriate PSAP, department, agency. Gather's all pertinent information and
advises the caller the appropriate agency or department will be notified.
Call Routing - ANSWER-The operational methods used to route call information through
and between agencies. The 4 basic operational methods of call routing are direct
dispatch, call transfer, call relay and call referral.
Call Transfer - ANSWER-Where the caller is transferred to the appropriate PSAP for
dispatch after incident, location and nature is obtained.
Carjacking - ANSWER-combination of auto-theft and robbery
Chain Of Command - ANSWER-defines a relationship between front line
telecommunicators, supervisor's and managers. Having this clear definition of roles
provides guidance for personnel in requests for information, routing, of complaints or
issues, and emergency notifications.
Communication w/ the public - ANSWER-Provide assistance or referral between the
public and public safety services.
Communications between Members of the Same Agency - ANSWER-PSAP is main
component of telecommunications system.
Communications between Public Safety & Support Services - ANSWER-
Telecommunicators speak with support services on behalf of response units for any # of
reasons.
Communications between Public Safety Agencies - ANSWER-Vital to the community's
public safety system
Conventional Radio System - ANSWER-A group of Radio assigned a frequency, or
channel, and one radio may be transmitting at any time on the frequency to which thos
radios are assigned.
Complete Solutions
5 Components of Communications Cycle - ANSWER-5 components that when
combined reach the goal of communication. Sender-Receiver-Message-Medium-
Feedback
ACN - ANSWER-Automatic crash notification: the automatic transmission to a TCC via
wireless technology of critical vehicle and occupant data immediately following a crash,
or when tensions have been exceeded. After transfer of all crash-related data, the
system automatically establishes a voice connection between the vehicle and the TCC.
Active Listening - ANSWER-Involves demonstrating an interest and understanding in
what is being said by staying focused, asking questions, listening for the main point, and
listening for the rational behind what's being said. * Basic techniques are non-verbal
attending, open-ended questions, paraphrasing, and reflecting feelings.
ALI - ANSWER-Automatic location Identification; The calling party's address and
dispatch information
AMBER Alert System - ANSWER-Nationwide system that is organized under state or
regional plans for the purpose of assisting in the recovery of abducted or endangered
children. * CONFIRMS A CHILD (17 YEARS OR YOUNGER) HAS BEEN ABDUCTED*
ANI - ANSWER-Automatic Number Identification; The calling party's telephone #
ASL - ANSWER-(american Sign Language) Language expressed through hands and
body movements to express concepts rather than complete sentences.
Assault - ANSWER-Does NOT involve any physical contact, can be merely verbal.
Threatened.
Audible Tones from TTY - ANSWER-Some callers may press TTY keys to emit audible
tones to notify telecommunicator that a TTY a call is being placed.
AVL - ANSWER-Automatic Vehicle Locator: System technology incorporated into their
CAD system that can be used to provide a mapped location of response units.
Locations show-up on a digital map and are stored for use in the system. When a call is
received and entered into CAD, it automatically finds the closest in-service response
unit and recommends sending that response unit to the incident.
Basic 9-1-1 - ANSWER-A system that provides dedicated lines for carrying 9-1-1 calls
to the correct PSAP.
, Battery - ANSWER-Physical Contact is MADE
BOLO/ATL - ANSWER-"Be On The Look Out" / "Attempt To Locate": Broadcasts of
important information regarding missing or wanted people, or stolen or wanted vehicles.
Provide vehicle description and a brief description of suspect(s).
Burglary - ANSWER-unlawful entry into a structure to commit theft or a felony. ( A victim
doesn't have to be present)
Call Referral - ANSWER-Where the caller is provided the telephone # and asked to call
the appropriate agency, non-emergency and administrative calls.
Call Relay - ANSWER-Where information obtained from a caller is provided (relayed) to
the appropriate PSAP, department, agency. Gather's all pertinent information and
advises the caller the appropriate agency or department will be notified.
Call Routing - ANSWER-The operational methods used to route call information through
and between agencies. The 4 basic operational methods of call routing are direct
dispatch, call transfer, call relay and call referral.
Call Transfer - ANSWER-Where the caller is transferred to the appropriate PSAP for
dispatch after incident, location and nature is obtained.
Carjacking - ANSWER-combination of auto-theft and robbery
Chain Of Command - ANSWER-defines a relationship between front line
telecommunicators, supervisor's and managers. Having this clear definition of roles
provides guidance for personnel in requests for information, routing, of complaints or
issues, and emergency notifications.
Communication w/ the public - ANSWER-Provide assistance or referral between the
public and public safety services.
Communications between Members of the Same Agency - ANSWER-PSAP is main
component of telecommunications system.
Communications between Public Safety & Support Services - ANSWER-
Telecommunicators speak with support services on behalf of response units for any # of
reasons.
Communications between Public Safety Agencies - ANSWER-Vital to the community's
public safety system
Conventional Radio System - ANSWER-A group of Radio assigned a frequency, or
channel, and one radio may be transmitting at any time on the frequency to which thos
radios are assigned.
