ATI Proctored Leadership Exam Latest Update
1. Steps to problem solving - identify the problem discuss possible solutions analyze
identified solutions select a solution implement selected solution evaluate the solutions ability
to resolve the original problem.
2. Negotiation - resolve ongoing conflict agree on steps to take bargain to protect
individual or collective interests pursue outcomes that benefit mutual interests.
3. Avoiding/withdrawing - the parties know there is a conflict but they refuse to face it or
work toward a solution lose-lose situation Ex. Nurse manager does not intervene when there
is an issue.
4. Smoothing - one party attempts to smooth another party by trying to satisfy the other
party lose-lose situation.
5. Competing/coercing - one party pursues a desired solution at the expense of others win-
lose situation.
6. Cooperating/accommodating - one party sacrifices allowing the other party to get what
it wants lose-win situation.
7. Compromising/negotiating - each party gives up something win-lose situation.
8. Collaborating - both parties set aside their original individual goals and work together
to achieve a new common goal win-win situation.
9. Assertive communication - allows expression in direct, honest, and nonthreatening way.
10. Grievance - wrong perceived by an employee based on a feeling of unfair treatment that
is considered grounds for a formal complaint.
, 11. Resource management - budgeting and resource allocation responsibility of unit
manager and every practicing nurse.
12. Interprofessional team - group of health care professionals.
13. Informed consent - legal process in which the clients give permission for a
treatment/procedure to be performed nurses’ role- witness the clients signature, documents-
reinforcement of information, any questions the client had were reported to the provider.
14. Quality improvement - process used to identify and resolve performance deficiencies
15. Audits - produce valuable quantitative data.
16. Structure audits - evaluate the influence of elements that exists separate from or outside
of the client staff interaction.
17. Process audits - review how care was provided and assume a relationship exists between
nurses and the quality care provided
18. Outcome audits - determine what results occurred as a result of nursing care provided
19. Nursing sensitive audits - directly affected by nursing care
20. Retrospective audits - after the client receives the care
21. Concurrent audits - while the client is receiving care
22. Prospective audits - how future client care will be affected
23. Performance appraisal - process by which a supervisor evaluates an employee’s
performance in relation to the job description for that employee’s position done at regular
intervals.
1. Steps to problem solving - identify the problem discuss possible solutions analyze
identified solutions select a solution implement selected solution evaluate the solutions ability
to resolve the original problem.
2. Negotiation - resolve ongoing conflict agree on steps to take bargain to protect
individual or collective interests pursue outcomes that benefit mutual interests.
3. Avoiding/withdrawing - the parties know there is a conflict but they refuse to face it or
work toward a solution lose-lose situation Ex. Nurse manager does not intervene when there
is an issue.
4. Smoothing - one party attempts to smooth another party by trying to satisfy the other
party lose-lose situation.
5. Competing/coercing - one party pursues a desired solution at the expense of others win-
lose situation.
6. Cooperating/accommodating - one party sacrifices allowing the other party to get what
it wants lose-win situation.
7. Compromising/negotiating - each party gives up something win-lose situation.
8. Collaborating - both parties set aside their original individual goals and work together
to achieve a new common goal win-win situation.
9. Assertive communication - allows expression in direct, honest, and nonthreatening way.
10. Grievance - wrong perceived by an employee based on a feeling of unfair treatment that
is considered grounds for a formal complaint.
, 11. Resource management - budgeting and resource allocation responsibility of unit
manager and every practicing nurse.
12. Interprofessional team - group of health care professionals.
13. Informed consent - legal process in which the clients give permission for a
treatment/procedure to be performed nurses’ role- witness the clients signature, documents-
reinforcement of information, any questions the client had were reported to the provider.
14. Quality improvement - process used to identify and resolve performance deficiencies
15. Audits - produce valuable quantitative data.
16. Structure audits - evaluate the influence of elements that exists separate from or outside
of the client staff interaction.
17. Process audits - review how care was provided and assume a relationship exists between
nurses and the quality care provided
18. Outcome audits - determine what results occurred as a result of nursing care provided
19. Nursing sensitive audits - directly affected by nursing care
20. Retrospective audits - after the client receives the care
21. Concurrent audits - while the client is receiving care
22. Prospective audits - how future client care will be affected
23. Performance appraisal - process by which a supervisor evaluates an employee’s
performance in relation to the job description for that employee’s position done at regular
intervals.
