NUR402 Exam Questions And Correct Answers A+ Graded
1. Identify and describe workplace sources of conflict in nursing - ANSWER - common
source of conflict in professional setting include; disputes over resources allocation or
availability, personality differences, differences in values, threats from inside or outside
an organization, cultural differences, and competition
- personal sources of conflict; differences in values, threats to security or well-being,
financial problems, and cultural problems, family relationships
Common Conflicts in Nursing - ANSWER - Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
When a nurse's skill level interferes with her own expectation of standards of practice
for herself.
Occurs when nurses are reassigned
Professional/Bureaucratic - ANSWER - Are the results of an incompatibility of
expectations produced by the system and perceived professional standards and
responsibilities.
- There is an imbalance of power
That is frustrating for nurses who are helpless in the situation.
Nurse/Nurse Conflicts - ANSWER - Different values toward the philosophy of nursing
held by nurses who work together
Interferes with teamwork
,Eg. some are task orientated and some who wish to do holistic care
Nurse/Doctor Conflict - ANSWER - Differing expectations
Stereotype of physicians dominating patient care
Some nurse feel a need to compete with doctors
Different between the medical model and the nursing model.
Imbalance in the system
Competing Role Conflicts - ANSWER - When same person fulfills the role of nurse,
student, spouse, parent
Expressive/Instrumental Conflict - ANSWER When nurse is torn between technical care
and the human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests and personal
values and the philosophy of the nurse
Patient/Nurse Conflicts - ANSWER - When nurses' goal for care differs from patients'
goals for care
- Can be kept to a minimum when the nurse maintains an effective, therapeutic role in
caring for patients.
- Respect patients and families decisions about their care when the choice is an
informed and considered one.
But it is not easy to accept nontraditional choices
Sources of Conflict - ANSWER Environmental
cultural
nationality
religion
class
economics
,politics
society
resources
race
Individual
ego
personality
identity
intimate relationships
beliefs
perceptions
perspectives
education
position and role
Types of Conflict - ANSWER intrapersonal
interpersonal
organizational
Intrapersonal Conflict - ANSWER is produced within the individual due to actual or
imaginary pressures stemming from competing goals or expectations
(Ex. Marilyn not granted her off day; so she has an internal conflict of whether or not she
should call in sick)
Interpersonal Conflict - ANSWER conflict that occurs between two people or between
groups or work teams
- may arise in philosophy or values, or policy or procedure
- personality conflict (ex. irritate each other)
, - not unusual in work situations
- new ppl in team may bring in ideas that are not acceptable to team members already in
place
- individuals who transfer from one unit to another
ex. nurse transferring from ICU to CCU may be comfortable w/ one way to making
assignments, but try to encourage new peers to adopt without sharing the rational for
why the new way is better
Organizational Conflict - ANSWER - can be healthy way of introducing new ideas and
encouraging creativity
- competition for resources, organizational cultural differences, and other sources of
conflict help organizations identify legit differences among departments
- corporate differences are aired and resolved
Definition of conflict - ANSWER refers to a power struggle in which a person
intends to harass, neutralize, injure or eliminate a
rival.
The Conflict Process - ANSWER 1. Latent conflict - presence of antecedent conditions
may or may not potentiate conflict
2. Perceived conflict -conflict arises without the existence of antecedent conditions. It is
often the result of misunderstandings of the team member's role
3. Felt conflict - when conflict is internalized and emotionalized
4. Manifest or overt conflict - actions are taken to show conflict
5. Aftermath of the conflict - this may be positive or negative. This is dependent on
1. Identify and describe workplace sources of conflict in nursing - ANSWER - common
source of conflict in professional setting include; disputes over resources allocation or
availability, personality differences, differences in values, threats from inside or outside
an organization, cultural differences, and competition
- personal sources of conflict; differences in values, threats to security or well-being,
financial problems, and cultural problems, family relationships
Common Conflicts in Nursing - ANSWER - Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
When a nurse's skill level interferes with her own expectation of standards of practice
for herself.
Occurs when nurses are reassigned
Professional/Bureaucratic - ANSWER - Are the results of an incompatibility of
expectations produced by the system and perceived professional standards and
responsibilities.
- There is an imbalance of power
That is frustrating for nurses who are helpless in the situation.
Nurse/Nurse Conflicts - ANSWER - Different values toward the philosophy of nursing
held by nurses who work together
Interferes with teamwork
,Eg. some are task orientated and some who wish to do holistic care
Nurse/Doctor Conflict - ANSWER - Differing expectations
Stereotype of physicians dominating patient care
Some nurse feel a need to compete with doctors
Different between the medical model and the nursing model.
Imbalance in the system
Competing Role Conflicts - ANSWER - When same person fulfills the role of nurse,
student, spouse, parent
Expressive/Instrumental Conflict - ANSWER When nurse is torn between technical care
and the human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests and personal
values and the philosophy of the nurse
Patient/Nurse Conflicts - ANSWER - When nurses' goal for care differs from patients'
goals for care
- Can be kept to a minimum when the nurse maintains an effective, therapeutic role in
caring for patients.
- Respect patients and families decisions about their care when the choice is an
informed and considered one.
But it is not easy to accept nontraditional choices
Sources of Conflict - ANSWER Environmental
cultural
nationality
religion
class
economics
,politics
society
resources
race
Individual
ego
personality
identity
intimate relationships
beliefs
perceptions
perspectives
education
position and role
Types of Conflict - ANSWER intrapersonal
interpersonal
organizational
Intrapersonal Conflict - ANSWER is produced within the individual due to actual or
imaginary pressures stemming from competing goals or expectations
(Ex. Marilyn not granted her off day; so she has an internal conflict of whether or not she
should call in sick)
Interpersonal Conflict - ANSWER conflict that occurs between two people or between
groups or work teams
- may arise in philosophy or values, or policy or procedure
- personality conflict (ex. irritate each other)
, - not unusual in work situations
- new ppl in team may bring in ideas that are not acceptable to team members already in
place
- individuals who transfer from one unit to another
ex. nurse transferring from ICU to CCU may be comfortable w/ one way to making
assignments, but try to encourage new peers to adopt without sharing the rational for
why the new way is better
Organizational Conflict - ANSWER - can be healthy way of introducing new ideas and
encouraging creativity
- competition for resources, organizational cultural differences, and other sources of
conflict help organizations identify legit differences among departments
- corporate differences are aired and resolved
Definition of conflict - ANSWER refers to a power struggle in which a person
intends to harass, neutralize, injure or eliminate a
rival.
The Conflict Process - ANSWER 1. Latent conflict - presence of antecedent conditions
may or may not potentiate conflict
2. Perceived conflict -conflict arises without the existence of antecedent conditions. It is
often the result of misunderstandings of the team member's role
3. Felt conflict - when conflict is internalized and emotionalized
4. Manifest or overt conflict - actions are taken to show conflict
5. Aftermath of the conflict - this may be positive or negative. This is dependent on
