CPSS Optho Exam questions with
verified answers
Which |of |the |following |telephone |techniques |will |help |create |a |positive |image |for |the
|practice? |- |correct |answers✔✔- |Implement |a |two-ring |rule. |Always |make |sure |the
|phone |is |answered |before |third-ring. |
- |Acknowledge |the |caller |by |name
-Minimize |customer |hold |time |and |frequently |return |to |reassure |the |caller |they |have
|not |been |forgotten
Which |of |the |following |actions |will |help |you |portray |a |positive |image |on |the
|telephone? |- |correct |answers✔✔-Placing |mirror |on |desk
-Use |positive |language |
-Replace |negative |thoughts |with |positive |ones
It |is |best |to |use |which |of |the |following |actions |if |you |are |on |another |call |which |the
|telephone |rings? |- |correct |answers✔✔Ask |permission |of |the |existing |caller |to |be
|placed |on |hold |while |you |answer |the |other |telephone
Which |of |the |following |are |traits |of |successful |telephone |staff? |- |correct |answers✔✔-
Putting |a |smile |in |one's |voice
-Being |honest |and |sincere |with |all |callers
The |basic |components |of |effective |telephone |communication |include |which |of |the
|following: |- |correct |answers✔✔-Answering |the |telephone
-Transferring |calls |
-Placing |calls |on |hold
If |the |recipient |of |a |call |is |on |the |phone, |it |is |best |to |alert |them |that |a |call |is
|holding; |they |may |be |expecting |a |call |- |correct |answers✔✔True
, If |you |call |a |patient |and |reach |their |voice |mail, |it |is |best |to |only |leave |your |name
|and |phone |number |- |correct |answers✔✔False
A |neutral |tone |of |voice |may |be |perceived |to |indicate |the |person |is |bored, |tired,
|indifferent |or |unenthusiastic |- |correct |answers✔✔True
Which |of |the |following |is |most |important |to |meet |patients |demands |and |be
|successful |in |today's |highly |competitive |market? |- |correct |answers✔✔Respond |to
|patients |question's, |concerns, |or |complaints |with |a |positive |and |professional
|attitude.
In |most |cases, |the |patient's |initial |encounter |with |the |practice |is: |- |correct
|answers✔✔By |telephone
An |eye |care |provider |licensed |to |diagnose |and |treat |diseases |of |the |eye, |but |unable
|to |perform |invasive |eye |surgery |is |an: |- |correct |answers✔✔Optometrist
The |most |commonly |performed |eye |surgery |is: |- |correct |answers✔✔Cataract |Surgery
An |eye |care |provider |licensed |to |diagnose |and |treat |diseases |of |the |eye |and |perform
|invasive |eye |surgery |is |an: |- |correct |answers✔✔Ophthalmologist
Office |surgical |suites, |outpatient |surgery |centers, |and |hospital-based |outpatient
|surgery |centers |are |all |types |of |surgical |suites |and |facilities |- |correct
|answers✔✔True
Which |of |the |following |procedures |is |a |common |treatment |for |dry |eyes? |- |correct
|answers✔✔Punctual |Occlusion
Instructions |as |to |insertion, |removal, |and |care |of |contact |lenses |are |usually |given
|by |_____ |staff |- |correct |answers✔✔Ancillary
verified answers
Which |of |the |following |telephone |techniques |will |help |create |a |positive |image |for |the
|practice? |- |correct |answers✔✔- |Implement |a |two-ring |rule. |Always |make |sure |the
|phone |is |answered |before |third-ring. |
- |Acknowledge |the |caller |by |name
-Minimize |customer |hold |time |and |frequently |return |to |reassure |the |caller |they |have
|not |been |forgotten
Which |of |the |following |actions |will |help |you |portray |a |positive |image |on |the
|telephone? |- |correct |answers✔✔-Placing |mirror |on |desk
-Use |positive |language |
-Replace |negative |thoughts |with |positive |ones
It |is |best |to |use |which |of |the |following |actions |if |you |are |on |another |call |which |the
|telephone |rings? |- |correct |answers✔✔Ask |permission |of |the |existing |caller |to |be
|placed |on |hold |while |you |answer |the |other |telephone
Which |of |the |following |are |traits |of |successful |telephone |staff? |- |correct |answers✔✔-
Putting |a |smile |in |one's |voice
-Being |honest |and |sincere |with |all |callers
The |basic |components |of |effective |telephone |communication |include |which |of |the
|following: |- |correct |answers✔✔-Answering |the |telephone
-Transferring |calls |
-Placing |calls |on |hold
If |the |recipient |of |a |call |is |on |the |phone, |it |is |best |to |alert |them |that |a |call |is
|holding; |they |may |be |expecting |a |call |- |correct |answers✔✔True
, If |you |call |a |patient |and |reach |their |voice |mail, |it |is |best |to |only |leave |your |name
|and |phone |number |- |correct |answers✔✔False
A |neutral |tone |of |voice |may |be |perceived |to |indicate |the |person |is |bored, |tired,
|indifferent |or |unenthusiastic |- |correct |answers✔✔True
Which |of |the |following |is |most |important |to |meet |patients |demands |and |be
|successful |in |today's |highly |competitive |market? |- |correct |answers✔✔Respond |to
|patients |question's, |concerns, |or |complaints |with |a |positive |and |professional
|attitude.
In |most |cases, |the |patient's |initial |encounter |with |the |practice |is: |- |correct
|answers✔✔By |telephone
An |eye |care |provider |licensed |to |diagnose |and |treat |diseases |of |the |eye, |but |unable
|to |perform |invasive |eye |surgery |is |an: |- |correct |answers✔✔Optometrist
The |most |commonly |performed |eye |surgery |is: |- |correct |answers✔✔Cataract |Surgery
An |eye |care |provider |licensed |to |diagnose |and |treat |diseases |of |the |eye |and |perform
|invasive |eye |surgery |is |an: |- |correct |answers✔✔Ophthalmologist
Office |surgical |suites, |outpatient |surgery |centers, |and |hospital-based |outpatient
|surgery |centers |are |all |types |of |surgical |suites |and |facilities |- |correct
|answers✔✔True
Which |of |the |following |procedures |is |a |common |treatment |for |dry |eyes? |- |correct
|answers✔✔Punctual |Occlusion
Instructions |as |to |insertion, |removal, |and |care |of |contact |lenses |are |usually |given
|by |_____ |staff |- |correct |answers✔✔Ancillary
