QDM Exam 2 Questions And Answers 2024 Updated
Study Solutions
In this chapter, quality is defined as:
A.
the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
B.
how well a product fits patterns of consumer preferences.
C.
the totality of features and characteristics of a product or service that
bears on its ability to satisfy stated or implied needs.
D.
being impossible to define, but you know what it is. ANS C.
the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or
implied needs.
ISO 9000 is an international standard that addresses . ANS quality management systems
If 1 million passengers pass through the Jacksonville Airport with checked baggage each year, a successful Six
Sigma program for baggage handling would result in how many passengers with misplaced luggage?
A.
3.4
B.
6.0
C.
34
D.
2,700
E.
6 times the monthly standard deviation of passengers ANS A.
3.4
,The process of identifying other organizations that are best at some facet of your operations and then modeling
your organization after them is known as:
A.
continuous improvement.
B.
employee empowerment.
C.
benchmarking.
D.
copycatting.
E.
patent infringement. ANS C.
benchmarking.
The Taguchi method includes all except which of the following major concepts?
A.
Employee involvement
B.
Remove the effects of adverse conditions
C.
Quality loss function
D.
Target specifications ANS A.
Employee involvement
The seven tools of total quality management are , , , , , , and . ANS check sheets, scatter diagrams, cause-
and-effect diagrams, Pareto charts, flowcharts, histograms, SPC charts.
If the mean of a particular sample is within control limits and the range of that sample is not within control
limits:
A.
, the process is in control, with only assignable causes of variation.
B.
the process is not producing within the established control limits.
C.
the process is producing within the established control limits, with only natural causes of variation.
D.
the process has both natural and assignable causes of variation. ANS B.
the process is not producing within the established control limits.
The central limit theorem:
A.
is the theoretical foundation of the c-chart.
B.
states that the average of assignable variations is zero.
C.
allows managers to use the normal distribution as the basis for building some control charts.
D.
states that the average range can be used as a proxy for the standard deviation.
E.
controls the steepness of an operating characteristic curve. ANS C.
allows managers to use the normal distribution as the basis for building some control charts.
The type of chart used to control the central tendency of variables with continuous dimensions is:
A.
x¯-chart.
B.
R-chart.
C.
p-chart.
D.
c-chart.
Study Solutions
In this chapter, quality is defined as:
A.
the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
B.
how well a product fits patterns of consumer preferences.
C.
the totality of features and characteristics of a product or service that
bears on its ability to satisfy stated or implied needs.
D.
being impossible to define, but you know what it is. ANS C.
the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or
implied needs.
ISO 9000 is an international standard that addresses . ANS quality management systems
If 1 million passengers pass through the Jacksonville Airport with checked baggage each year, a successful Six
Sigma program for baggage handling would result in how many passengers with misplaced luggage?
A.
3.4
B.
6.0
C.
34
D.
2,700
E.
6 times the monthly standard deviation of passengers ANS A.
3.4
,The process of identifying other organizations that are best at some facet of your operations and then modeling
your organization after them is known as:
A.
continuous improvement.
B.
employee empowerment.
C.
benchmarking.
D.
copycatting.
E.
patent infringement. ANS C.
benchmarking.
The Taguchi method includes all except which of the following major concepts?
A.
Employee involvement
B.
Remove the effects of adverse conditions
C.
Quality loss function
D.
Target specifications ANS A.
Employee involvement
The seven tools of total quality management are , , , , , , and . ANS check sheets, scatter diagrams, cause-
and-effect diagrams, Pareto charts, flowcharts, histograms, SPC charts.
If the mean of a particular sample is within control limits and the range of that sample is not within control
limits:
A.
, the process is in control, with only assignable causes of variation.
B.
the process is not producing within the established control limits.
C.
the process is producing within the established control limits, with only natural causes of variation.
D.
the process has both natural and assignable causes of variation. ANS B.
the process is not producing within the established control limits.
The central limit theorem:
A.
is the theoretical foundation of the c-chart.
B.
states that the average of assignable variations is zero.
C.
allows managers to use the normal distribution as the basis for building some control charts.
D.
states that the average range can be used as a proxy for the standard deviation.
E.
controls the steepness of an operating characteristic curve. ANS C.
allows managers to use the normal distribution as the basis for building some control charts.
The type of chart used to control the central tendency of variables with continuous dimensions is:
A.
x¯-chart.
B.
R-chart.
C.
p-chart.
D.
c-chart.
