Page 1 of 46
WGU C215 OPERATION MANAGEMENT NEWEST ACTUAL
EXAM 2024 WITH BEST SOLUTIONS
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - answer-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - answer-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
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-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - answer-ISO 9000
Advertising revenue model - answer-Provides users with information on services
and products and provides an opportunity for suppliers to advertise
Affiliate revenue model - answer-Companies receive a referral fee for directing
business to an affiliate
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
, Page 3 of 46
-Scatter Diagram
-Checklist - answer-checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - answer-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain
communication with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - answer-Review and recommend product changes, satisfy
customers needs, open communication
, Page 4 of 46
What is the common theme in total quality management (TQM) across all functions
in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - answer-mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
WGU C215 OPERATION MANAGEMENT NEWEST ACTUAL
EXAM 2024 WITH BEST SOLUTIONS
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - answer-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - answer-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
, Page 2 of 46
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - answer-ISO 9000
Advertising revenue model - answer-Provides users with information on services
and products and provides an opportunity for suppliers to advertise
Affiliate revenue model - answer-Companies receive a referral fee for directing
business to an affiliate
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
, Page 3 of 46
-Scatter Diagram
-Checklist - answer-checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - answer-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain
communication with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - answer-Review and recommend product changes, satisfy
customers needs, open communication
, Page 4 of 46
What is the common theme in total quality management (TQM) across all functions
in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - answer-mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
