Cigna 2024 - Selling with Integrity
Exam Questions & Answers 100%
Correct!!
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning more about our
plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? -
ANSWER Marty must not enroll the customer on the outbound call, he should ask the customer to
call him right back in order to conduct the enrollment on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER You
should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit
Which of the following are included amongst the consultative selling skills our sales agents must
continually improve on? - ANSWER A,C & D
Which of the following is a Cigna Guiding Principle that we want all our sales agents, brokers, and
partners to embrace? - ANSWER Do the right thing. Always!
The following are reasons for disenrollments: - ANSWER All of these
Which of the following is a consequence of selecting the wrong plan for the customer on the
enrollment application? - ANSWER Both A&B
Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission
payment from Cigna, both the agent and agency must be properly contracted, licensed, trained and
appointed before making a sale
How can we meet the customers' needs during a sales consultation? - ANSWER All of the above
Which of the following is considered the key to establishing trust during a sales consultation with a
prospect? - ANSWER Rapport
Exam Questions & Answers 100%
Correct!!
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning more about our
plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? -
ANSWER Marty must not enroll the customer on the outbound call, he should ask the customer to
call him right back in order to conduct the enrollment on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER You
should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit
Which of the following are included amongst the consultative selling skills our sales agents must
continually improve on? - ANSWER A,C & D
Which of the following is a Cigna Guiding Principle that we want all our sales agents, brokers, and
partners to embrace? - ANSWER Do the right thing. Always!
The following are reasons for disenrollments: - ANSWER All of these
Which of the following is a consequence of selecting the wrong plan for the customer on the
enrollment application? - ANSWER Both A&B
Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission
payment from Cigna, both the agent and agency must be properly contracted, licensed, trained and
appointed before making a sale
How can we meet the customers' needs during a sales consultation? - ANSWER All of the above
Which of the following is considered the key to establishing trust during a sales consultation with a
prospect? - ANSWER Rapport
