2025 Cigna Selling with Integrity Exam
100% Correct!!
Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission
payment from Cigna, both the agent and agency must be properly contracted, licensed, trained, and
appointment before making a sale.
Which of the following statements about submitting an enrollment application is accurate? -
ANSWER You must submit within 2 calendar days of receiving the completed enrollment form.
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents, and
partners to embrace? - ANSWER Do the right thing always!
What should you confirm and ask the customer prior to closing the sale? - ANSWER All of the above
Which of the following is true regarding our paper Scope of
Appointment (SOA)? - ANSWER While prospects attending marketing/sales events do not have to
complete an SOA, if there is a follow-up one-on-one appointment, an SOA must be completed.
How can we meet the customers' needs during a sales consultations? - ANSWER All of the above
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the summary of Benefits and cover all the benefits of the plan. (INCORRECT)
The following are some of the reasons for Cigna Healthcare Medicare customer disenrollment's: -
ANSWER All of the above
Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare Medicare. Which of
the following does he still need to do in order to complete all requirements to sell Cigna Medicare
plans? - ANSWER Both B & C
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
Bella, a telesales agent, is enrolling a customer on an outbound call and using the Enrollment script.
Which of the following can she do? - ANSWER Bella must not enroll the customer on the outbound
100% Correct!!
Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission
payment from Cigna, both the agent and agency must be properly contracted, licensed, trained, and
appointment before making a sale.
Which of the following statements about submitting an enrollment application is accurate? -
ANSWER You must submit within 2 calendar days of receiving the completed enrollment form.
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents, and
partners to embrace? - ANSWER Do the right thing always!
What should you confirm and ask the customer prior to closing the sale? - ANSWER All of the above
Which of the following is true regarding our paper Scope of
Appointment (SOA)? - ANSWER While prospects attending marketing/sales events do not have to
complete an SOA, if there is a follow-up one-on-one appointment, an SOA must be completed.
How can we meet the customers' needs during a sales consultations? - ANSWER All of the above
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the summary of Benefits and cover all the benefits of the plan. (INCORRECT)
The following are some of the reasons for Cigna Healthcare Medicare customer disenrollment's: -
ANSWER All of the above
Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare Medicare. Which of
the following does he still need to do in order to complete all requirements to sell Cigna Medicare
plans? - ANSWER Both B & C
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
Bella, a telesales agent, is enrolling a customer on an outbound call and using the Enrollment script.
Which of the following can she do? - ANSWER Bella must not enroll the customer on the outbound
