Certified Quality Improvement Associate
UPDATED Exam Questions and
CORRECT Answers
With Regards to the concept of quality, doing things well - CORRECT ANSWER- ✔✔create
what was intended
With Regards to the concept of quality, doing things efficiently - CORRECT ANSWER-
✔✔minimize waste
Which definition of Quality is embodied most in the mission of the American Society of
Quality - CORRECT ANSWER- ✔✔Product that meets and/or exceeds customer
expectations
When did the modern quality movement begin - CORRECT ANSWER- ✔✔1920's
Employed by Bell Labs - CORRECT ANSWER- ✔✔Walter Shewhart
Father of the modern quality movement - CORRECT ANSWER- ✔✔Walter Shewhart
Physicist employed by US Census Bureau - CORRECT ANSWER- ✔✔Edward Deming
Techniques by Japan to help economy recover from WWII - CORRECT ANSWER-
✔✔Edward Deming
Errors are system based and not human based - CORRECT ANSWER- ✔✔Edward Deming
identify and satisfy customer needs is crucial - CORRECT ANSWER- ✔✔Joseph Juran and
Armand Feigenbaum
, system problems remedied through three fundamental managerial process's are beliefs held
by Deming and - CORRECT ANSWER- ✔✔Joseph Juran
stressed need to involve all depart managers in pursuit of quality - CORRECT ANSWER-
✔✔Armand Feigenbaum
formulated the theory of SPC - CORRECT ANSWER- ✔✔Walter Shewhart
What does SPC stand for? - CORRECT ANSWER- ✔✔Statistical Process Control
Created PDCA Cycle - CORRECT ANSWER- ✔✔Walter Shewhart
What does PDCA stand for? - CORRECT ANSWER- ✔✔Plan Do Check Act
Renamed PDCA to be PDSA - CORRECT ANSWER- ✔✔Edward Deming
PDSA stands for - CORRECT ANSWER- ✔✔Plan Do Study Act
This person worked with the Japanese after WWII in addition to Juran and Feigenbaum -
CORRECT ANSWER- ✔✔Edward Deming
Used binomial distribution experiment to illustrate a concept regarding source of variation of
outcome - CORRECT ANSWER- ✔✔Edward Deming
First to use term total quality control - CORRECT ANSWER- ✔✔Armand Feigenbaum
work as a corporate Vice President for ITT - CORRECT ANSWER- ✔✔Philip Crosby
the father of CWQC - CORRECT ANSWER- ✔✔Kaoru Ishikawa
UPDATED Exam Questions and
CORRECT Answers
With Regards to the concept of quality, doing things well - CORRECT ANSWER- ✔✔create
what was intended
With Regards to the concept of quality, doing things efficiently - CORRECT ANSWER-
✔✔minimize waste
Which definition of Quality is embodied most in the mission of the American Society of
Quality - CORRECT ANSWER- ✔✔Product that meets and/or exceeds customer
expectations
When did the modern quality movement begin - CORRECT ANSWER- ✔✔1920's
Employed by Bell Labs - CORRECT ANSWER- ✔✔Walter Shewhart
Father of the modern quality movement - CORRECT ANSWER- ✔✔Walter Shewhart
Physicist employed by US Census Bureau - CORRECT ANSWER- ✔✔Edward Deming
Techniques by Japan to help economy recover from WWII - CORRECT ANSWER-
✔✔Edward Deming
Errors are system based and not human based - CORRECT ANSWER- ✔✔Edward Deming
identify and satisfy customer needs is crucial - CORRECT ANSWER- ✔✔Joseph Juran and
Armand Feigenbaum
, system problems remedied through three fundamental managerial process's are beliefs held
by Deming and - CORRECT ANSWER- ✔✔Joseph Juran
stressed need to involve all depart managers in pursuit of quality - CORRECT ANSWER-
✔✔Armand Feigenbaum
formulated the theory of SPC - CORRECT ANSWER- ✔✔Walter Shewhart
What does SPC stand for? - CORRECT ANSWER- ✔✔Statistical Process Control
Created PDCA Cycle - CORRECT ANSWER- ✔✔Walter Shewhart
What does PDCA stand for? - CORRECT ANSWER- ✔✔Plan Do Check Act
Renamed PDCA to be PDSA - CORRECT ANSWER- ✔✔Edward Deming
PDSA stands for - CORRECT ANSWER- ✔✔Plan Do Study Act
This person worked with the Japanese after WWII in addition to Juran and Feigenbaum -
CORRECT ANSWER- ✔✔Edward Deming
Used binomial distribution experiment to illustrate a concept regarding source of variation of
outcome - CORRECT ANSWER- ✔✔Edward Deming
First to use term total quality control - CORRECT ANSWER- ✔✔Armand Feigenbaum
work as a corporate Vice President for ITT - CORRECT ANSWER- ✔✔Philip Crosby
the father of CWQC - CORRECT ANSWER- ✔✔Kaoru Ishikawa
