Name: Score:
170 Multiple choice questions
Term 1 of 170
Which of the following types of equipment are required for a telehealth appointment?
Microphone
Touchscreen
Printer
Surge protector
Term 2 of 170
Which of the following patient needs is appropriate to schedule for a telehealth appointment?
Test results
Complete physical exam
Fracture
Suture removal
Term 3 of 170
A patient approaches a medical administrative assistant at the reception desk and expresses
concern about their long wait? Which of the following actions by the assistant demonstrates
active listening?
Nodding the head and giving good eye contact
Stopping the patient to inform them everyone has long waiting times today
Instructing the patient to reschedule their appointment if they do not like to wait
Responding to emails while listening
,Term 4 of 170
A medical administrative assistant is confirming patient eligibility for the surgical schedule.
Which of the following items should the assistant look for in the patient electronic health
record to ensure reimbursement of the surgical claim?
Utilization review
Preauthorization
Predetermination
Referral
Term 5 of 170
During the telehealth pre-appointment screening and confirmation, which of the following
technological considerations is necessary to share with the patient?
Equipment brand
Equipment positioning
Equipment maintenance
Equipment weight
Term 6 of 170
To initiate the patient registration process, the medical administrative assistant will ask for
which of the following types of verification information?
Medical insurance policy numbers
License plate number
Credit card on file
Proof of back account number
,Term 7 of 170
A medical administrative assistant notices another assistant arriving to work 15 min late and
says, "Wow. So glad you decided to join us today." Which of the following communication
styles is the assistant displaying?
Manipulative
Assertive
Passive-aggressive
Aggressive
Term 8 of 170
A medical administrative assistant realizes that a patient encounter was documented in the
wrong patient medical record. Which of the following actions should the assistant take?
Report the error to the Office of Inspector General (OIG)
Report the error immediately to the office supervisor
Delete the information from the medical record
Notify all of the provider's patients about the documentation error
Term 9 of 170
Which of the following payers is designed for military members and their family?
Medicaid
TRICARE
Workers' Compensation
Medicare
, Term 10 of 170
Which of the following should be verified when deliveries of supplies are received?
Any discounts received for the supplies
If the item goes to a specific person or department
The person who inventoried the prior delivery
If the person who placed the order researched for the best price
Term 11 of 170
Which of the following situations does not require a patient-signed authorization to release?
When two medical providers are treating the same patient concurrently
When a potential new employer is requesting the results form a preemplyment exam
When a neighbor is checking on a patient who was in a motor-vehicle crash
When a patient is making the decision to switch to another medical provider in a
different office
Term 12 of 170
Which of the following questions should a medical administrative assistant ask to obtain
general information from a patient?
"What brings you in today?"
"Have you eaten today?"
"Can you speak English?"
"Do you want to see the provider?"
170 Multiple choice questions
Term 1 of 170
Which of the following types of equipment are required for a telehealth appointment?
Microphone
Touchscreen
Printer
Surge protector
Term 2 of 170
Which of the following patient needs is appropriate to schedule for a telehealth appointment?
Test results
Complete physical exam
Fracture
Suture removal
Term 3 of 170
A patient approaches a medical administrative assistant at the reception desk and expresses
concern about their long wait? Which of the following actions by the assistant demonstrates
active listening?
Nodding the head and giving good eye contact
Stopping the patient to inform them everyone has long waiting times today
Instructing the patient to reschedule their appointment if they do not like to wait
Responding to emails while listening
,Term 4 of 170
A medical administrative assistant is confirming patient eligibility for the surgical schedule.
Which of the following items should the assistant look for in the patient electronic health
record to ensure reimbursement of the surgical claim?
Utilization review
Preauthorization
Predetermination
Referral
Term 5 of 170
During the telehealth pre-appointment screening and confirmation, which of the following
technological considerations is necessary to share with the patient?
Equipment brand
Equipment positioning
Equipment maintenance
Equipment weight
Term 6 of 170
To initiate the patient registration process, the medical administrative assistant will ask for
which of the following types of verification information?
Medical insurance policy numbers
License plate number
Credit card on file
Proof of back account number
,Term 7 of 170
A medical administrative assistant notices another assistant arriving to work 15 min late and
says, "Wow. So glad you decided to join us today." Which of the following communication
styles is the assistant displaying?
Manipulative
Assertive
Passive-aggressive
Aggressive
Term 8 of 170
A medical administrative assistant realizes that a patient encounter was documented in the
wrong patient medical record. Which of the following actions should the assistant take?
Report the error to the Office of Inspector General (OIG)
Report the error immediately to the office supervisor
Delete the information from the medical record
Notify all of the provider's patients about the documentation error
Term 9 of 170
Which of the following payers is designed for military members and their family?
Medicaid
TRICARE
Workers' Compensation
Medicare
, Term 10 of 170
Which of the following should be verified when deliveries of supplies are received?
Any discounts received for the supplies
If the item goes to a specific person or department
The person who inventoried the prior delivery
If the person who placed the order researched for the best price
Term 11 of 170
Which of the following situations does not require a patient-signed authorization to release?
When two medical providers are treating the same patient concurrently
When a potential new employer is requesting the results form a preemplyment exam
When a neighbor is checking on a patient who was in a motor-vehicle crash
When a patient is making the decision to switch to another medical provider in a
different office
Term 12 of 170
Which of the following questions should a medical administrative assistant ask to obtain
general information from a patient?
"What brings you in today?"
"Have you eaten today?"
"Can you speak English?"
"Do you want to see the provider?"
