medical office concepts midterm Questions
Correctly Answered
The use of __________ to communicate is as widespread as telephone communication. - Correct Answer
Email
_________ is the ability to speak and act considerately in various situations. - Correct Answer Tact
_______ means logically and systematically planning steps to accomplish a task. - Correct Answer
Problem-solving
When speaking with terminally ill patients, what types of topics should you discuss? - Correct Answer
Short Term Topics
Dependability consists of _________ tasks on schedule, without complaining, and offering to assist
others. - Correct Answer finishing
The outward display of an employee's values and standards is defined as: - Correct Answer Work Eithics
A mix of self-motivation and __________ should be used when seeking areas to assist fellow team
members. - Correct Answer Tact
The core values of the IAAP include integrity, respect, adaptability, communication and __________. -
Correct Answer Commitment
To take action independently is to show __________. - Correct Answer initiative
AHIMA offers the CCA and CCS certification exams in coding. - Correct Answer true
Choose the most common place of employment for the administrative medical assistant? - Correct
Answer Physician Practice
, A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all
others. - Correct Answer Ethnocentric
__________ is the tendency to believe that one's own race or ethnic group is the most important and
that some or all aspects of its culture are superior to those of other groups. - Correct Answer
ethnocentrism
____________ is sensitivity to other people's feelings and situations. - Correct Answer empathy
Which answer helps build goodwill between the patient and the physician? - Correct Answer lifting
patients spirits
_________ is recognition given by associations that an individual has met high standards and has
demonstrated competency in given knowledge and tasks. - Correct Answer certification
__________ is a key component when working within a medical office environment. - Correct Answer
flexibility
Which of the following is a current preferred sign-in method? - Correct Answer label method
A certification exam to become a certified medical administrative specialist is offered through the: -
Correct Answer AMT
Looking directly at the patient and listening with attention are ways to communicate __________ of the
person. - Correct Answer acceptance
__________ is the most common and efficient mode of communication for many messages. - Correct
Answer electronic communication
The administrative medical assistant plays an important role in ensuring that the medical office's
procedures comply with ___________ concerning patients records. - Correct Answer government
regulations
Correctly Answered
The use of __________ to communicate is as widespread as telephone communication. - Correct Answer
_________ is the ability to speak and act considerately in various situations. - Correct Answer Tact
_______ means logically and systematically planning steps to accomplish a task. - Correct Answer
Problem-solving
When speaking with terminally ill patients, what types of topics should you discuss? - Correct Answer
Short Term Topics
Dependability consists of _________ tasks on schedule, without complaining, and offering to assist
others. - Correct Answer finishing
The outward display of an employee's values and standards is defined as: - Correct Answer Work Eithics
A mix of self-motivation and __________ should be used when seeking areas to assist fellow team
members. - Correct Answer Tact
The core values of the IAAP include integrity, respect, adaptability, communication and __________. -
Correct Answer Commitment
To take action independently is to show __________. - Correct Answer initiative
AHIMA offers the CCA and CCS certification exams in coding. - Correct Answer true
Choose the most common place of employment for the administrative medical assistant? - Correct
Answer Physician Practice
, A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all
others. - Correct Answer Ethnocentric
__________ is the tendency to believe that one's own race or ethnic group is the most important and
that some or all aspects of its culture are superior to those of other groups. - Correct Answer
ethnocentrism
____________ is sensitivity to other people's feelings and situations. - Correct Answer empathy
Which answer helps build goodwill between the patient and the physician? - Correct Answer lifting
patients spirits
_________ is recognition given by associations that an individual has met high standards and has
demonstrated competency in given knowledge and tasks. - Correct Answer certification
__________ is a key component when working within a medical office environment. - Correct Answer
flexibility
Which of the following is a current preferred sign-in method? - Correct Answer label method
A certification exam to become a certified medical administrative specialist is offered through the: -
Correct Answer AMT
Looking directly at the patient and listening with attention are ways to communicate __________ of the
person. - Correct Answer acceptance
__________ is the most common and efficient mode of communication for many messages. - Correct
Answer electronic communication
The administrative medical assistant plays an important role in ensuring that the medical office's
procedures comply with ___________ concerning patients records. - Correct Answer government
regulations
