Medical office concepts chapter 5 Questions
And Complete Solutions
Section 1, Identification - Correct Answer includes product identifier; manufacturer or distributor name,
address, phone number; emergency phone number; recommended use; restrictions on use
Section 2, Hazard(s) identification - Correct Answer includes all hazards regarding the chemical;
required label elements.
Section 3, Composition/information on ingredients - Correct Answer includes information on chemical
ingredients; trade secret claims
Section 4, First-aid measures - Correct Answer includes important symptoms/ effects, acute, delayed;
required treatment.
Section 5, Fire-fighting measures - Correct Answer lists suitable extinguishing techniques, equipment;
chemical hazards from fire.
Section 6, Accidental release measures - Correct Answer lists emergency procedures; protective
equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the patient?
- Correct Answer Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible that a
request is being handled? - Correct Answer Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - Correct Answer Interest
You are typing a letter to a patient that is too long for one page. How would you start the second page? -
Correct Answer Use blank stationery for the second page.
, If medical records are attached to correspondence, the patient ____________ sign a release form. -
Correct Answer must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - Correct Answer Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - Correct Answer Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics? -
Correct Answer . One
9) A barrier to effective communication is: - Correct Answer . Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - Correct Answer Start a new
paragraph
11) _____________________ is the careful reading and examination of a document for the sole purpose
of finding and correcting errors - Correct Answer Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - Correct Answer Encoding
13) What are the two styles of punctuation that may be used in a business letter? - Correct Answer .
Mixed/standard and open
14) What is the chosen method for transmitting a message? - Correct Answer Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - Correct Answer Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - Correct Answer . Noise
And Complete Solutions
Section 1, Identification - Correct Answer includes product identifier; manufacturer or distributor name,
address, phone number; emergency phone number; recommended use; restrictions on use
Section 2, Hazard(s) identification - Correct Answer includes all hazards regarding the chemical;
required label elements.
Section 3, Composition/information on ingredients - Correct Answer includes information on chemical
ingredients; trade secret claims
Section 4, First-aid measures - Correct Answer includes important symptoms/ effects, acute, delayed;
required treatment.
Section 5, Fire-fighting measures - Correct Answer lists suitable extinguishing techniques, equipment;
chemical hazards from fire.
Section 6, Accidental release measures - Correct Answer lists emergency procedures; protective
equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the patient?
- Correct Answer Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible that a
request is being handled? - Correct Answer Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - Correct Answer Interest
You are typing a letter to a patient that is too long for one page. How would you start the second page? -
Correct Answer Use blank stationery for the second page.
, If medical records are attached to correspondence, the patient ____________ sign a release form. -
Correct Answer must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - Correct Answer Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - Correct Answer Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics? -
Correct Answer . One
9) A barrier to effective communication is: - Correct Answer . Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - Correct Answer Start a new
paragraph
11) _____________________ is the careful reading and examination of a document for the sole purpose
of finding and correcting errors - Correct Answer Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - Correct Answer Encoding
13) What are the two styles of punctuation that may be used in a business letter? - Correct Answer .
Mixed/standard and open
14) What is the chosen method for transmitting a message? - Correct Answer Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - Correct Answer Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - Correct Answer . Noise
