Proserve Questions And 100% Correct Answers 2024-2025
Management Positions Required to Take ProServe Training - Answer Liquor sales and
service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Answer Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers carry the same legal liability as
businesses that sell or serve liquor for profit. Answer As such, many insurance
providers require that those serving/selling liquor have valid ProServe training on file
anytime liquor is being sold/served on their premises.
GLC highly recommends Class C and special event licencees - take ProServe Liquor
Staff Training so the staff know how to serve and sell liquor responsibly. All volunteers
,who will be serving or selling liquor, or working as security during a Commercial Public
Resale Special Event must have current ProServe training by the first date of the special
event.
Who needs this certification - Full- and part-time staff working in Class A, B, D, E, F and
Duty Free licensed premises or at a Commercial Public Resale Special Event:
Owners of licensed premises who have direct management responsibility for a licensed
premises
managers supervisors retailers
bartenders servers greeters hosts
drink ticket sellers
security staff - either employed directly by or contracted by the licensee
owners and managers of a company contracting to supply security
Full and part-time liquor agents:
Those individuals registered with the AGLC as a liquor agency and their staff whose job
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - Response It also includes
other jobs connected with liquor service, for example a delivery service, security, liquor
sampling, selling liquor tickets.
ProServe helps sellers and servers of liquor understand what duty of care is and how to
prevent foreseeable harm to customers and patrons. The program also helps staff and
volunteers understand some of Alberta's liquor laws and what AGLC's policies are. -
Answer These rules are in place to help protect people who work in the liquor industry,
their customers, patrons and property from liquor-related harms. This program doesn't
cover all liquor laws or policies.
,Here are tips about learning the information in the ProServe program:-Answer The
portions of policy that are related to social responsibility are discussed in this course.
The full policy, laws and regulations that apply to licensees and their employees are
available at AGLC's website at aglc.ca.
Whether you are working in a liquor store or in an establishment where liquor is sold and
served, the general concepts in this program will help you to carry out your duties in a
responsible manner.
If one idea does not immediately appear to be useful, do not throw it out. Ask yourself
instead, "How can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Answer Help employers, hosts and workers be
socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Encourage responsible liquor sales in retail outlets and in licensed premises.
Assist you in recognising when customers or guests appear intoxicated. You will be
taught how to refuse service or how to say "No" when those customers or guests order
more liquor or ask for more liquor.
Help you to realize there are many people involved in serving liquor responsibly. This
requires all staff working together as a team to keep anyone safe.
Serving Liquor Responsibly Takes Teamwork Many people are involved with keeping
, customers and guests safe.
Most believe that this is the responsibility of only the server or bartender in a pub, and
the cashier in a liquor store. That's not so; these people are part of a much bigger team.
Others have jobs that help support responsible liquor service since they also interact
with customers. They can: - Respond to you and assist in identifying those customers
under the age of 18 years (minors)
Identify customers showing signs of intoxication due to liquor or other drug
Advise you when they feel that a customer or guest has been served too much
Report to supervisors cases where liquor is being purchased or stored illegally
Primary service providers are those who are connected to liquor service or sales and
who have direct contact with clientele or patrons. Security staff members have a
particular position; they may see customers upon arrival or departure, they may see
customer behaviour, and they may observe the concealing of liquor. - Answer
Bartenders
Food and beverage servers
Liquor store clerks
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket takers and sellers
Security staff
Secondary servers do not directly sell or serve liquor, but they do work in an
establishment where liquor is served or sold. They generally do not have face to face
contact with customers or patrons. Answer Parking attendants Bussers Stock clerks
Management Positions Required to Take ProServe Training - Answer Liquor sales and
service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Answer Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers carry the same legal liability as
businesses that sell or serve liquor for profit. Answer As such, many insurance
providers require that those serving/selling liquor have valid ProServe training on file
anytime liquor is being sold/served on their premises.
GLC highly recommends Class C and special event licencees - take ProServe Liquor
Staff Training so the staff know how to serve and sell liquor responsibly. All volunteers
,who will be serving or selling liquor, or working as security during a Commercial Public
Resale Special Event must have current ProServe training by the first date of the special
event.
Who needs this certification - Full- and part-time staff working in Class A, B, D, E, F and
Duty Free licensed premises or at a Commercial Public Resale Special Event:
Owners of licensed premises who have direct management responsibility for a licensed
premises
managers supervisors retailers
bartenders servers greeters hosts
drink ticket sellers
security staff - either employed directly by or contracted by the licensee
owners and managers of a company contracting to supply security
Full and part-time liquor agents:
Those individuals registered with the AGLC as a liquor agency and their staff whose job
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - Response It also includes
other jobs connected with liquor service, for example a delivery service, security, liquor
sampling, selling liquor tickets.
ProServe helps sellers and servers of liquor understand what duty of care is and how to
prevent foreseeable harm to customers and patrons. The program also helps staff and
volunteers understand some of Alberta's liquor laws and what AGLC's policies are. -
Answer These rules are in place to help protect people who work in the liquor industry,
their customers, patrons and property from liquor-related harms. This program doesn't
cover all liquor laws or policies.
,Here are tips about learning the information in the ProServe program:-Answer The
portions of policy that are related to social responsibility are discussed in this course.
The full policy, laws and regulations that apply to licensees and their employees are
available at AGLC's website at aglc.ca.
Whether you are working in a liquor store or in an establishment where liquor is sold and
served, the general concepts in this program will help you to carry out your duties in a
responsible manner.
If one idea does not immediately appear to be useful, do not throw it out. Ask yourself
instead, "How can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Answer Help employers, hosts and workers be
socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Encourage responsible liquor sales in retail outlets and in licensed premises.
Assist you in recognising when customers or guests appear intoxicated. You will be
taught how to refuse service or how to say "No" when those customers or guests order
more liquor or ask for more liquor.
Help you to realize there are many people involved in serving liquor responsibly. This
requires all staff working together as a team to keep anyone safe.
Serving Liquor Responsibly Takes Teamwork Many people are involved with keeping
, customers and guests safe.
Most believe that this is the responsibility of only the server or bartender in a pub, and
the cashier in a liquor store. That's not so; these people are part of a much bigger team.
Others have jobs that help support responsible liquor service since they also interact
with customers. They can: - Respond to you and assist in identifying those customers
under the age of 18 years (minors)
Identify customers showing signs of intoxication due to liquor or other drug
Advise you when they feel that a customer or guest has been served too much
Report to supervisors cases where liquor is being purchased or stored illegally
Primary service providers are those who are connected to liquor service or sales and
who have direct contact with clientele or patrons. Security staff members have a
particular position; they may see customers upon arrival or departure, they may see
customer behaviour, and they may observe the concealing of liquor. - Answer
Bartenders
Food and beverage servers
Liquor store clerks
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket takers and sellers
Security staff
Secondary servers do not directly sell or serve liquor, but they do work in an
establishment where liquor is served or sold. They generally do not have face to face
contact with customers or patrons. Answer Parking attendants Bussers Stock clerks
