Test Bank Questions with Answers for Organizational Management Demeanor
Organization - Answers consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
organizational behavior - Answers investigates the impact individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving an
organization's effectiveness
psychology, social psychology, sociology, anthropology - Answers disciplines that contribute to OB
systematic study of behavior - Answers behavior is predictable if we know how the person perceived the
situation and what is important to him/her
diversity - Answers any characteristic that makes people different from one another
discrimination - Answers noting difference between things
unfair discrimination - Answers assumes stereotypes about groups as a whole
surface-level diversity - Answers includes overt demographic characteristics that can be determined
after brief exposure to an individual
deep-level diversity - Answers differences such as psychological characteristics
lower - Answers turnover and absenteeism rates are ___ among older workers
own - Answers employees tend to favor colleagues of their ___ race in performance evaluations,
promotion decisions, and pay raises
globalization - Answers the process of interconnecting the world's people with respect to the cultural,
economic, political, technological, and environmental aspects of their lives
equal employment opportunity commission - Answers classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
ability - Answers individual's current capacity to perform various tasks in a job
intellectual ability - Answers abilities needed to perform mental activites
general mental ability - Answers overall factor of intelligence as suggested by the positive correlations
among specific intellectual ability dimensions
physical ability - Answers the capacity to do tasks demanding stamina, dexterity, strength and similar
characteristics
diversity management - Answers the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
, true - Answers true or false: diversity is more successful when it is everyone's business, not just for
certain groups of employees
attitude - Answers an evaluative statement either favorable or unfavorable about objects, people, or
events
cognitive, affective, behavioral - Answers three components of an attitude
cognitive - Answers evaluation of a specific person, situation or other entity
affective - Answers feeling toward a specific person, situation or other entity
behavioral - Answers action resulting from a specific person, situation, or other entity
theory of planned behavior - Answers a person's attitude toward a particular behavior
beliefs about the likely outcomes of the behavior and the evaluations of these outcomes - Answers
attitudes toward a particular behavior depend on:
subjective norm - Answers a person's belief about how significant others view the behavior
perceived control - Answers a person's belief about whether she/he has the resources to perform a
particular behavior
variables that moderate attitudes - Answers 1. importance of the attitude
2. correspondence to behavior
3. the presence of social pressures
4. whether a person has direct experience with the attitude
false - Answers True or false: the attitude-behavior relationship is likely to be much weaker if an attitude
refers to something with which we have direct personal experience
affective events theory - Answers work events cause one to experience certain emotions which
influence attitudes about work which cause behaviors to be elicted
cognitive dissonance - Answers any incompatibility an individual might perceive between two or more
attitudes or between behavior and attitudes
job satisfaction - Answers positive feeling about the job resulting from an evaluation of its characteristics
work, supervision, coworkers, pay, promotions - Answers facets of job satisfaction
outcomes of job satisfaction - Answers 1. task performance
2. creative performance
Organization - Answers consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
organizational behavior - Answers investigates the impact individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving an
organization's effectiveness
psychology, social psychology, sociology, anthropology - Answers disciplines that contribute to OB
systematic study of behavior - Answers behavior is predictable if we know how the person perceived the
situation and what is important to him/her
diversity - Answers any characteristic that makes people different from one another
discrimination - Answers noting difference between things
unfair discrimination - Answers assumes stereotypes about groups as a whole
surface-level diversity - Answers includes overt demographic characteristics that can be determined
after brief exposure to an individual
deep-level diversity - Answers differences such as psychological characteristics
lower - Answers turnover and absenteeism rates are ___ among older workers
own - Answers employees tend to favor colleagues of their ___ race in performance evaluations,
promotion decisions, and pay raises
globalization - Answers the process of interconnecting the world's people with respect to the cultural,
economic, political, technological, and environmental aspects of their lives
equal employment opportunity commission - Answers classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
ability - Answers individual's current capacity to perform various tasks in a job
intellectual ability - Answers abilities needed to perform mental activites
general mental ability - Answers overall factor of intelligence as suggested by the positive correlations
among specific intellectual ability dimensions
physical ability - Answers the capacity to do tasks demanding stamina, dexterity, strength and similar
characteristics
diversity management - Answers the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
, true - Answers true or false: diversity is more successful when it is everyone's business, not just for
certain groups of employees
attitude - Answers an evaluative statement either favorable or unfavorable about objects, people, or
events
cognitive, affective, behavioral - Answers three components of an attitude
cognitive - Answers evaluation of a specific person, situation or other entity
affective - Answers feeling toward a specific person, situation or other entity
behavioral - Answers action resulting from a specific person, situation, or other entity
theory of planned behavior - Answers a person's attitude toward a particular behavior
beliefs about the likely outcomes of the behavior and the evaluations of these outcomes - Answers
attitudes toward a particular behavior depend on:
subjective norm - Answers a person's belief about how significant others view the behavior
perceived control - Answers a person's belief about whether she/he has the resources to perform a
particular behavior
variables that moderate attitudes - Answers 1. importance of the attitude
2. correspondence to behavior
3. the presence of social pressures
4. whether a person has direct experience with the attitude
false - Answers True or false: the attitude-behavior relationship is likely to be much weaker if an attitude
refers to something with which we have direct personal experience
affective events theory - Answers work events cause one to experience certain emotions which
influence attitudes about work which cause behaviors to be elicted
cognitive dissonance - Answers any incompatibility an individual might perceive between two or more
attitudes or between behavior and attitudes
job satisfaction - Answers positive feeling about the job resulting from an evaluation of its characteristics
work, supervision, coworkers, pay, promotions - Answers facets of job satisfaction
outcomes of job satisfaction - Answers 1. task performance
2. creative performance
