Medical Office Procedures UPDATED
Actual Exam Questions and CORRECT
Answers
What are the qualities that make a great MOA? - CORRECT ANSWER✔✔- Effective
communication skills, Good organizational ability, fast and accurate keyboarding skills,
Sound understanding of medical terminology and anatomy, excellent medical machine
transcription skills, knowledge of basic computer programs and software billing systems,
ability to multi-task, ability to work efficiently on an individual basis as well as part of a
team.
List the SMART Goals? - CORRECT ANSWER✔✔- Specific, Measurable, Attainable,
Realistic, Timely
What is customer Service? - CORRECT ANSWER✔✔- The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality - CORRECT ANSWER✔✔- Keeping personal private information
private
What are some pieces of information that should be kept confidential? - CORRECT
ANSWER✔✔- All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - CORRECT ANSWER✔✔-
So you can step in and performs those duties if the need arises. Have an understanding of
what they are doing as part of the team
What are examples of allied Health Professions? - CORRECT ANSWER✔✔- Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist, Medical Administrative
Assistant and Ward Clerk, Medical Billing and Coding, Medical Records Technologist,
, Medical Office Administrator/Manager, Clinical Laboratory Technician, Medical
Technologist,
What are 5 tips for Stress Management? - CORRECT ANSWER✔✔- Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - CORRECT
ANSWER✔✔- Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - CORRECT ANSWER✔✔- The communication circle
involves an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - CORRECT ANSWER✔✔- Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Actual Exam Questions and CORRECT
Answers
What are the qualities that make a great MOA? - CORRECT ANSWER✔✔- Effective
communication skills, Good organizational ability, fast and accurate keyboarding skills,
Sound understanding of medical terminology and anatomy, excellent medical machine
transcription skills, knowledge of basic computer programs and software billing systems,
ability to multi-task, ability to work efficiently on an individual basis as well as part of a
team.
List the SMART Goals? - CORRECT ANSWER✔✔- Specific, Measurable, Attainable,
Realistic, Timely
What is customer Service? - CORRECT ANSWER✔✔- The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality - CORRECT ANSWER✔✔- Keeping personal private information
private
What are some pieces of information that should be kept confidential? - CORRECT
ANSWER✔✔- All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - CORRECT ANSWER✔✔-
So you can step in and performs those duties if the need arises. Have an understanding of
what they are doing as part of the team
What are examples of allied Health Professions? - CORRECT ANSWER✔✔- Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist, Medical Administrative
Assistant and Ward Clerk, Medical Billing and Coding, Medical Records Technologist,
, Medical Office Administrator/Manager, Clinical Laboratory Technician, Medical
Technologist,
What are 5 tips for Stress Management? - CORRECT ANSWER✔✔- Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - CORRECT
ANSWER✔✔- Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - CORRECT ANSWER✔✔- The communication circle
involves an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - CORRECT ANSWER✔✔- Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
