CNML & NE-BC Review Questions with
100% Verified Correct Answers
2024/2025
What is Transformational Leadership? - Correct Answer Transformational leaders focus on change
and practice things like providing employees with a voice in order to participate in the change.
What is a transactional leader? - Correct Answer Transactional leaders focus primarily on tasks like
the budget, staffing, and day-to-day operations.
What are the key factors to employee satisfaction? - Correct Answer * Having friends at work
* Someone care about the employee as a person
* Working for an organization whose values are compatible with yours
* Being given assignments based on your strengths
What is Shared Governance? - Correct Answer a system for providing employees with opportunities
for input through an organized democratic process where each unit is represented
When should an employee be disciplined for lateness? - Correct Answer Following the organizational
policy the employee should be notified of any infraction as soon as possible after the event.
What is the main responsibility of management? - Correct Answer to supervise employees, assure
patient safety, monitor the budget, and ensure that the policies and procedures of the organization
are adhered to.
What should the nurse manager's responsibility be in terms of doing direct care? - Correct Answer
The nurse manager's number one responsibility is to run the unit. In a crisis situation the nurse
manager should help out but it should not become a routine.
What is the best way to implement a policy change such as a dress code. - Correct Answer The best
way to implement any policy change is to have the users involved in the decision to some extent.
Involving known complainers in the design process is a good way to identify the potential opposition
to a new policy
What are 5 Ways people react to change in Rogers Stages of Innovation Model? - Correct Answer *
Innovators (2.5%) - Risk takers who are not afraid to fail & are implementers of the change
,* Early Adopters (13.5%) - Less cautious about change and adopt early. They are often highly
opinionated and can influence others to change
* Early Majority (34%) - Adopt to change after they have some time to see the early adopters success
* Late Majority (34%) - Skeptics, they need to see a lot of evidence before adopting the change
* Laggards (16%) - Stick to tried and true methods. They may never accept the change.
What is Positive Deviance Approach to Change? - Correct Answer Involves leadership looking for
change from the group, rather than leading the group. Real change begins from the inside.
What are the stages of Rogers Diffusion of Innovation Theory? - Correct Answer 1. Agenda-Setting a
perceived need for innovation
2. Matching-fitting a problem with the innovation
3. Redefining/Restructuring - innovation is modified to fit the organizations needs
4. Clarifying - the relationship between the organization and the innovation is better defined
5. Routinizing - innovation becomes part of the organization's activities and no longer labeled as an
innovation
Describe Circle of Influence. - Correct Answer Covey (1990) suggested our lives are covered by two
circles: a larger circle of everything your could possibly be concerned about, and a smaller inner
circle of things you can influence. He suggested that when we focus on things and people we can
influence our circle of influence gets larger. Focusing on your circle of concern can lead to frustration,
as these are things you cannot influence. Focusing on your circle of concern can also reduce your
circle of influence as you are not paying attention to things and people you can influence.
Should the charge nurse take a regular patient assignment if the unit is short staffed? - Correct
Answer The charge nurse, like the manager is assigned the duty of leading the unit. Since that is the
primary role, all options for staffing should be explored before taking an assignment. If the charge
nurse takes a full patient assignment, it means nobody is leading the unit, which could be a problem
if a crisis occurs, at which point the charge nurse would either be distracted from the crisis or be
distracted from caring for her patient assignment. There are certain cases where the only solution is
for the charge nurse to take an assignment. Ideally it should not be a full assignment so there is still
time to lead the unit.
What is the best way to provide a new charge nurse with experience? - Correct Answer The best way
to provide a new charge nurse with experience is to partner him or her with an experienced charge
nurse and put them in charge. That way the experienced charge nurse can provide them with
direction and coaching in the actual charge nurse role.
, Shouldn't the most experienced staff member be the one in charge? - Correct Answer Actually it is
the most effective to make assignments based on employee strength and interest (Rath,2007) You
cultivate leaders by allowing the nurse with the interest in leading to lead.
Define Leadership. - Correct Answer Leadership is the art and science of providing direction,
inspiration, and goals to a team by providing vision, guidance, and holding them accountable for
outcomes
Define Management. - Correct Answer Management and leadership are terms that are often used
interchangeably, however management is differentiated as tending to specific tasks such as the
budget, staffing, policies, procedures, and supplies. It is often said, you lead people and manage
things. See transactional leadership.
How do you learn to be a leader? - Correct Answer The best way is to work with a mentor to develop
a personal growth plan that uses textbooks, evidence based leadership literature, attend leadership
workshops and apply learning to action learning experiences such as working as a charge nurse,
observing good leaders, and attending graduate school as a leadership major.
What type of leadership is Shared Governance? - Correct Answer Participative Democracy
Define Autocratic Leadership. - Correct Answer Autocratic leadership is one person in charge who
makes all or most of the decisions. It is generally not regarded as an effective approach because it
does not leave the workers feeling like they have a voice in decisions and generally the leader does
not have all the answers. There are situations where autocratic leadership is effective such as a crisis
or emergency, where timely decisions need to be made.
What is Laissez-faire leadership? - Correct Answer a delegate style in which the leader provides little
input and allows the group members to make the decisions. Research has shown this still is often
ineffective because groups need a combination of direction and coaching depending on their stage of
development with particular situation or task. See situational leadership.
What is the Fair Labor Standards Act? - Correct Answer It sets the minimum wage; established rules
for over time pay after non-exempt employees have worked 40 hours; and sets standards for how old
you must be to be able to work.
What are you not allowed to do as a nurse manager if there is union-organizing activity going on? -
Correct Answer According to the National Labor Relations Board regulations, as a manager you may
not:
100% Verified Correct Answers
2024/2025
What is Transformational Leadership? - Correct Answer Transformational leaders focus on change
and practice things like providing employees with a voice in order to participate in the change.
What is a transactional leader? - Correct Answer Transactional leaders focus primarily on tasks like
the budget, staffing, and day-to-day operations.
What are the key factors to employee satisfaction? - Correct Answer * Having friends at work
* Someone care about the employee as a person
* Working for an organization whose values are compatible with yours
* Being given assignments based on your strengths
What is Shared Governance? - Correct Answer a system for providing employees with opportunities
for input through an organized democratic process where each unit is represented
When should an employee be disciplined for lateness? - Correct Answer Following the organizational
policy the employee should be notified of any infraction as soon as possible after the event.
What is the main responsibility of management? - Correct Answer to supervise employees, assure
patient safety, monitor the budget, and ensure that the policies and procedures of the organization
are adhered to.
What should the nurse manager's responsibility be in terms of doing direct care? - Correct Answer
The nurse manager's number one responsibility is to run the unit. In a crisis situation the nurse
manager should help out but it should not become a routine.
What is the best way to implement a policy change such as a dress code. - Correct Answer The best
way to implement any policy change is to have the users involved in the decision to some extent.
Involving known complainers in the design process is a good way to identify the potential opposition
to a new policy
What are 5 Ways people react to change in Rogers Stages of Innovation Model? - Correct Answer *
Innovators (2.5%) - Risk takers who are not afraid to fail & are implementers of the change
,* Early Adopters (13.5%) - Less cautious about change and adopt early. They are often highly
opinionated and can influence others to change
* Early Majority (34%) - Adopt to change after they have some time to see the early adopters success
* Late Majority (34%) - Skeptics, they need to see a lot of evidence before adopting the change
* Laggards (16%) - Stick to tried and true methods. They may never accept the change.
What is Positive Deviance Approach to Change? - Correct Answer Involves leadership looking for
change from the group, rather than leading the group. Real change begins from the inside.
What are the stages of Rogers Diffusion of Innovation Theory? - Correct Answer 1. Agenda-Setting a
perceived need for innovation
2. Matching-fitting a problem with the innovation
3. Redefining/Restructuring - innovation is modified to fit the organizations needs
4. Clarifying - the relationship between the organization and the innovation is better defined
5. Routinizing - innovation becomes part of the organization's activities and no longer labeled as an
innovation
Describe Circle of Influence. - Correct Answer Covey (1990) suggested our lives are covered by two
circles: a larger circle of everything your could possibly be concerned about, and a smaller inner
circle of things you can influence. He suggested that when we focus on things and people we can
influence our circle of influence gets larger. Focusing on your circle of concern can lead to frustration,
as these are things you cannot influence. Focusing on your circle of concern can also reduce your
circle of influence as you are not paying attention to things and people you can influence.
Should the charge nurse take a regular patient assignment if the unit is short staffed? - Correct
Answer The charge nurse, like the manager is assigned the duty of leading the unit. Since that is the
primary role, all options for staffing should be explored before taking an assignment. If the charge
nurse takes a full patient assignment, it means nobody is leading the unit, which could be a problem
if a crisis occurs, at which point the charge nurse would either be distracted from the crisis or be
distracted from caring for her patient assignment. There are certain cases where the only solution is
for the charge nurse to take an assignment. Ideally it should not be a full assignment so there is still
time to lead the unit.
What is the best way to provide a new charge nurse with experience? - Correct Answer The best way
to provide a new charge nurse with experience is to partner him or her with an experienced charge
nurse and put them in charge. That way the experienced charge nurse can provide them with
direction and coaching in the actual charge nurse role.
, Shouldn't the most experienced staff member be the one in charge? - Correct Answer Actually it is
the most effective to make assignments based on employee strength and interest (Rath,2007) You
cultivate leaders by allowing the nurse with the interest in leading to lead.
Define Leadership. - Correct Answer Leadership is the art and science of providing direction,
inspiration, and goals to a team by providing vision, guidance, and holding them accountable for
outcomes
Define Management. - Correct Answer Management and leadership are terms that are often used
interchangeably, however management is differentiated as tending to specific tasks such as the
budget, staffing, policies, procedures, and supplies. It is often said, you lead people and manage
things. See transactional leadership.
How do you learn to be a leader? - Correct Answer The best way is to work with a mentor to develop
a personal growth plan that uses textbooks, evidence based leadership literature, attend leadership
workshops and apply learning to action learning experiences such as working as a charge nurse,
observing good leaders, and attending graduate school as a leadership major.
What type of leadership is Shared Governance? - Correct Answer Participative Democracy
Define Autocratic Leadership. - Correct Answer Autocratic leadership is one person in charge who
makes all or most of the decisions. It is generally not regarded as an effective approach because it
does not leave the workers feeling like they have a voice in decisions and generally the leader does
not have all the answers. There are situations where autocratic leadership is effective such as a crisis
or emergency, where timely decisions need to be made.
What is Laissez-faire leadership? - Correct Answer a delegate style in which the leader provides little
input and allows the group members to make the decisions. Research has shown this still is often
ineffective because groups need a combination of direction and coaching depending on their stage of
development with particular situation or task. See situational leadership.
What is the Fair Labor Standards Act? - Correct Answer It sets the minimum wage; established rules
for over time pay after non-exempt employees have worked 40 hours; and sets standards for how old
you must be to be able to work.
What are you not allowed to do as a nurse manager if there is union-organizing activity going on? -
Correct Answer According to the National Labor Relations Board regulations, as a manager you may
not:
