NE-BC exam test with question and
answers
National Labor Relations Board - ANS enforces procedures whereby employees may vote
for a union and collective bargaining
32 offices
active listening - ANS empathetic listening in which the listener echoes, restates, and
clarifies. A feature of Rogers' client-centered therapy
reflective communication - ANS An interactive communication process in which the receiver
uses verbal "mirroring" to restate what the sender has said for optimal clarification by all parties
Two-way communication - ANS an interactive form of communication in which there is an
exchange of thoughts, feelings, or both from both parties
sender- receiver feedback loop - ANS 1948 theory by Claude Shannon
encoding, transmitting and decoding
persuasive communication - ANS Communication advocating a particular side of an issue
and trying to convince the to accept something
assertive communication - ANS must also have a show of respect
passive communication - ANS the avoidance of self-expression, or the accommodation to
others' concerns over your own
aggressive communication - ANS self-serving communication that does not take a listener's
feelings and rights into account
passive-aggressive communication - ANS form of communication in which an individual
avoids direct confrontation, but will take steps to manipulate someone by talking behind his or
her back, etc.
Hmong Southeast Asia - ANS eldest male family member makes the decisions
accordion schedule - ANS all positions are filled on a daily basis, regardless of absent calls
matrix format - ANS managment at the top departments follow with equal authority
Horizontal format - ANS less definitive top authority, units are almost autonomous
, Committee Structure - ANS an organizational structure in which authority and responsibility
are held by a group rather than an individual
Kurt Lewin's Field Theory - ANS personality is dynamic and constantly changing; can be
divided up into ever-changing "systems" that function in an integrated fashion under optimal
conditions but are diffused when person is under anxiety or tension
Kurt Lewin's force field theory - ANS state of mind depends on all the influences on the
person at that time. 2 groups of influences which are assisting goal and blocking goal.
Kotter's Eight-Step Plan - ANS 1. Create urgency
2. Form coalition
3. Create new vision
4. Communicate the vision
5. Empower others
6. Reward "wins"
7. Consolidate improvements
8. Reinforce the change
Transtheoretical Model of Change - ANS 1. Precontemplation
2. Contemplation
3. Preparation
4. Action
5. Maintenance
McKenzie 7-S Model - ANS
Nudge Theory - ANS Proposes positive reinforcement and indirect suggestions to try to
achieve non-forced compliance to influence the motives, incentives and decision making of
groups and individuals
Bridge's Model of Transitions - ANS - Letting go
- Neutral zone
- New beginnings
FMLA (Family and Medical Leave Act) 1993 - ANS Federal law requiring organizations with
50 or more employees to provide up to 12 weeks of unpaid leave after childbirth or adoption; to
care for a seriously ill family member or for an employee's own serious illness; or to take care of
urgent needs that arise when a spouse, child, or parent in the National Guard or Reserve is
called to active duty
answers
National Labor Relations Board - ANS enforces procedures whereby employees may vote
for a union and collective bargaining
32 offices
active listening - ANS empathetic listening in which the listener echoes, restates, and
clarifies. A feature of Rogers' client-centered therapy
reflective communication - ANS An interactive communication process in which the receiver
uses verbal "mirroring" to restate what the sender has said for optimal clarification by all parties
Two-way communication - ANS an interactive form of communication in which there is an
exchange of thoughts, feelings, or both from both parties
sender- receiver feedback loop - ANS 1948 theory by Claude Shannon
encoding, transmitting and decoding
persuasive communication - ANS Communication advocating a particular side of an issue
and trying to convince the to accept something
assertive communication - ANS must also have a show of respect
passive communication - ANS the avoidance of self-expression, or the accommodation to
others' concerns over your own
aggressive communication - ANS self-serving communication that does not take a listener's
feelings and rights into account
passive-aggressive communication - ANS form of communication in which an individual
avoids direct confrontation, but will take steps to manipulate someone by talking behind his or
her back, etc.
Hmong Southeast Asia - ANS eldest male family member makes the decisions
accordion schedule - ANS all positions are filled on a daily basis, regardless of absent calls
matrix format - ANS managment at the top departments follow with equal authority
Horizontal format - ANS less definitive top authority, units are almost autonomous
, Committee Structure - ANS an organizational structure in which authority and responsibility
are held by a group rather than an individual
Kurt Lewin's Field Theory - ANS personality is dynamic and constantly changing; can be
divided up into ever-changing "systems" that function in an integrated fashion under optimal
conditions but are diffused when person is under anxiety or tension
Kurt Lewin's force field theory - ANS state of mind depends on all the influences on the
person at that time. 2 groups of influences which are assisting goal and blocking goal.
Kotter's Eight-Step Plan - ANS 1. Create urgency
2. Form coalition
3. Create new vision
4. Communicate the vision
5. Empower others
6. Reward "wins"
7. Consolidate improvements
8. Reinforce the change
Transtheoretical Model of Change - ANS 1. Precontemplation
2. Contemplation
3. Preparation
4. Action
5. Maintenance
McKenzie 7-S Model - ANS
Nudge Theory - ANS Proposes positive reinforcement and indirect suggestions to try to
achieve non-forced compliance to influence the motives, incentives and decision making of
groups and individuals
Bridge's Model of Transitions - ANS - Letting go
- Neutral zone
- New beginnings
FMLA (Family and Medical Leave Act) 1993 - ANS Federal law requiring organizations with
50 or more employees to provide up to 12 weeks of unpaid leave after childbirth or adoption; to
care for a seriously ill family member or for an employee's own serious illness; or to take care of
urgent needs that arise when a spouse, child, or parent in the National Guard or Reserve is
called to active duty
