Anthem Administrative Guidelines
UPDATED Actual Exam Questions and
CORRECT Answers
I completed all my training on Friday. When will I know I'm ready to sell? - CORRECT
ANSWER✔✔- Only after receipt of the confirmation email should arrive on Monday.
Training completed one day should be validated the following business day.
What tool does BlueCross provide for you to submit notes taken during the meeting with a
prospect? - CORRECT ANSWER✔✔- Cavulus
If a member chooses to cancel or withdraw an enrollment application or terminate enrollment
in a plan once the enrollment application has been submitted, you as the agent must _______.
- CORRECT ANSWER✔✔- Direct the member to contact BlueCross Member Services
directly.
In what instance are you able to use a P.O. Box on the enrollment form? - CORRECT
ANSWER✔✔- You can use a P.O. Box as the mailing address, but the physical address is
always required.
If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT),
how quickly will the first deduction be made from the member's account? - CORRECT
ANSWER✔✔- The first month's premium may be deducted from their account within two
business days of enrollment acceptance date.
If agent John Thomas is assisting member Sherry Jones and would like to be her agent of
record, what steps should be taken? - CORRECT ANSWER✔✔- Agent John Thomas
contacts the current AOR and requests release of business. The current AOR would then
submit consent to
If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as
_______. - CORRECT ANSWER✔✔- an attempt to gather information to investigate and
resolve the complaint
UPDATED Actual Exam Questions and
CORRECT Answers
I completed all my training on Friday. When will I know I'm ready to sell? - CORRECT
ANSWER✔✔- Only after receipt of the confirmation email should arrive on Monday.
Training completed one day should be validated the following business day.
What tool does BlueCross provide for you to submit notes taken during the meeting with a
prospect? - CORRECT ANSWER✔✔- Cavulus
If a member chooses to cancel or withdraw an enrollment application or terminate enrollment
in a plan once the enrollment application has been submitted, you as the agent must _______.
- CORRECT ANSWER✔✔- Direct the member to contact BlueCross Member Services
directly.
In what instance are you able to use a P.O. Box on the enrollment form? - CORRECT
ANSWER✔✔- You can use a P.O. Box as the mailing address, but the physical address is
always required.
If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT),
how quickly will the first deduction be made from the member's account? - CORRECT
ANSWER✔✔- The first month's premium may be deducted from their account within two
business days of enrollment acceptance date.
If agent John Thomas is assisting member Sherry Jones and would like to be her agent of
record, what steps should be taken? - CORRECT ANSWER✔✔- Agent John Thomas
contacts the current AOR and requests release of business. The current AOR would then
submit consent to
If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as
_______. - CORRECT ANSWER✔✔- an attempt to gather information to investigate and
resolve the complaint
