wellcare - Mastery Test-.pdf file:///C:/Users/HP/Desktop/New%20Conver/wellcare%20-%20Mas
WELLCARE - MASTERY TEST Questions
and Answers 100% Complete
1. During an appointment, you may not discuss any products not agreed to inadvance by
the beneficiary.
a. True
b. False
ANS True
2. When a paper SOA form is used, it must be completed hosting
the sales presentation.
a. Prior to
b. During
c. After
ANS A. Prior to
1 of 29 9/18/2024, 11:26
,wellcare - Mastery Test-.pdf file:///C:/Users/HP/Desktop/New%20Conver/wellcare%20-%20Mas
3. Brokers/Agents can submit a support ticket online through their CenteneWorkbench
portal.
Select one
True False
ANS True
4. Wellcare does not need to be informed of all marketing/sales events at whichplans or
materials will be presented or distributed (Formal & Informal).
Select one
True
False
ANS False
5. Which of the following actions are you required to do when contactedregarding
an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
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,wellcare - Mastery Test-.pdf file:///C:/Users/HP/Desktop/New%20Conver/wellcare%20-%20Mas
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above
ANS D. All of the above
6. Key areas you as a broker/agent have control over and impact upon regard-ing Star
Ratings for quality are
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
ANS D. All of the above
7. Noting the correct enrollment period on enrollment applications helps inpreventing
delayed enrollment processing.
3 of 29 9/18/2024, 11:26
WELLCARE - MASTERY TEST Questions
and Answers 100% Complete
1. During an appointment, you may not discuss any products not agreed to inadvance by
the beneficiary.
a. True
b. False
ANS True
2. When a paper SOA form is used, it must be completed hosting
the sales presentation.
a. Prior to
b. During
c. After
ANS A. Prior to
1 of 29 9/18/2024, 11:26
,wellcare - Mastery Test-.pdf file:///C:/Users/HP/Desktop/New%20Conver/wellcare%20-%20Mas
3. Brokers/Agents can submit a support ticket online through their CenteneWorkbench
portal.
Select one
True False
ANS True
4. Wellcare does not need to be informed of all marketing/sales events at whichplans or
materials will be presented or distributed (Formal & Informal).
Select one
True
False
ANS False
5. Which of the following actions are you required to do when contactedregarding
an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
2 of 29 9/18/2024, 11:26
,wellcare - Mastery Test-.pdf file:///C:/Users/HP/Desktop/New%20Conver/wellcare%20-%20Mas
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above
ANS D. All of the above
6. Key areas you as a broker/agent have control over and impact upon regard-ing Star
Ratings for quality are
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
ANS D. All of the above
7. Noting the correct enrollment period on enrollment applications helps inpreventing
delayed enrollment processing.
3 of 29 9/18/2024, 11:26
