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DLM(ASCP) LATEST EXAM 2024-2025 (FINANCIAL MANAGEMENT,
OPERATIONS MANAGEMENT, HUMAN RESOURCE MANAGEMENT,
QUALITY MANAGEMENT) ACTUAL EXAM WITH UPDATED QUESTIONS
AND VERIFIED ANSWERS (A GRADE)
Johnson's Theory - ANSWER-performance = motivation x
understanding x ability x opportunity
Maslow's Hierarchy of Needs - ANSWER-(level 1) Physiological
Needs, (level 2) Safety and Security, (level 3) Relationships, Love
and Affection, (level 4) Self Esteem, (level 5) Self Actualization
Herzberg's Two-Factor Theory - ANSWER-proposed that work
satisfaction and dissatisfaction arise from two different factors -
work satisfaction from so-called motivating factors and work
dissatisfaction from so-called hygiene factors
budget - ANSWER-detailed plan on how resources will be
acquired and utilized during a specific time period
statistics budget - ANSWER-focuses on patient volume and need
assumptions used in other budgets
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profit and loss statement - ANSWER-An itemized financial
statement of the income and expenses of a company's
operations. Provides budgeted profit
contribution margin - fixed costs = budgeted profit
variance analysis - ANSWER-realized values are compared with
budgeted values to help control operations.
profit variance - ANSWER-actual profit - static/budgeted profit
revenue variance - ANSWER-actual revenue - static/budgeted
revenues
cost variance - ANSWER-static/budgeted costs - actual costs
volume variance - ANSWER-flexible revenues - static budgeted
revenues
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return on investment - ANSWER-can be $ or %
present value - ANSWER-beginning amount (current value) of an
investment of a lump sum, an annuity, or a series of unequal cash
flows
discounting - ANSWER-process of finding the present value of a
lump sum, an annuity, or a series of unequal cashflows
annuity - ANSWER-series of payments of a fixed amount for a
specified number of equal periods
compounding - ANSWER-process of finding the future value (FV)
McClelland's Achievement Motivation Theory - ANSWER-need for
achievement, need for power, need for affiliation
reflection of job satisfaction - ANSWER-turnover, absenteeism,
attitude, and functional performance level.
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successful managers - ANSWER-balance between concern for
people and concern for production.
good leadership - ANSWER-delegate, sound job descriptions,
and work assignments, fill motivational needs of workers, provide
job enrichment resources
job enlargement - ANSWER-offers people opportunity to expand
their knowledge and grow professional ( addition of tasks)
job enrichment - ANSWER-increased control, responsibility, and
accountability in workstation
job description - ANSWER-job analysis, job design and work
assignment. the communication between staff and organization
on how work should be done.
factors considered in job analysis - ANSWER-working conditions
(physical environment, manual labor exertion), technology
(technical skills), job specifications (qualifications, skills, special
knowledge and experience), availability of labor, personal
DLM(ASCP) LATEST EXAM 2024-2025 (FINANCIAL MANAGEMENT,
OPERATIONS MANAGEMENT, HUMAN RESOURCE MANAGEMENT,
QUALITY MANAGEMENT) ACTUAL EXAM WITH UPDATED QUESTIONS
AND VERIFIED ANSWERS (A GRADE)
Johnson's Theory - ANSWER-performance = motivation x
understanding x ability x opportunity
Maslow's Hierarchy of Needs - ANSWER-(level 1) Physiological
Needs, (level 2) Safety and Security, (level 3) Relationships, Love
and Affection, (level 4) Self Esteem, (level 5) Self Actualization
Herzberg's Two-Factor Theory - ANSWER-proposed that work
satisfaction and dissatisfaction arise from two different factors -
work satisfaction from so-called motivating factors and work
dissatisfaction from so-called hygiene factors
budget - ANSWER-detailed plan on how resources will be
acquired and utilized during a specific time period
statistics budget - ANSWER-focuses on patient volume and need
assumptions used in other budgets
,2|Page
profit and loss statement - ANSWER-An itemized financial
statement of the income and expenses of a company's
operations. Provides budgeted profit
contribution margin - fixed costs = budgeted profit
variance analysis - ANSWER-realized values are compared with
budgeted values to help control operations.
profit variance - ANSWER-actual profit - static/budgeted profit
revenue variance - ANSWER-actual revenue - static/budgeted
revenues
cost variance - ANSWER-static/budgeted costs - actual costs
volume variance - ANSWER-flexible revenues - static budgeted
revenues
,3|Page
return on investment - ANSWER-can be $ or %
present value - ANSWER-beginning amount (current value) of an
investment of a lump sum, an annuity, or a series of unequal cash
flows
discounting - ANSWER-process of finding the present value of a
lump sum, an annuity, or a series of unequal cashflows
annuity - ANSWER-series of payments of a fixed amount for a
specified number of equal periods
compounding - ANSWER-process of finding the future value (FV)
McClelland's Achievement Motivation Theory - ANSWER-need for
achievement, need for power, need for affiliation
reflection of job satisfaction - ANSWER-turnover, absenteeism,
attitude, and functional performance level.
, 4|Page
successful managers - ANSWER-balance between concern for
people and concern for production.
good leadership - ANSWER-delegate, sound job descriptions,
and work assignments, fill motivational needs of workers, provide
job enrichment resources
job enlargement - ANSWER-offers people opportunity to expand
their knowledge and grow professional ( addition of tasks)
job enrichment - ANSWER-increased control, responsibility, and
accountability in workstation
job description - ANSWER-job analysis, job design and work
assignment. the communication between staff and organization
on how work should be done.
factors considered in job analysis - ANSWER-working conditions
(physical environment, manual labor exertion), technology
(technical skills), job specifications (qualifications, skills, special
knowledge and experience), availability of labor, personal
