CORRECT ANSWERS – UPDATED!!!
.Advisory Groups - ANSWER-The solitary manager, president, or CEO who relies only on his or her own
ideas is not functional in modern life. Instead, most high-level decision makers rely on advisory groups
to provide expert briefing on the range of issues relevant to decisions they must make
.agenda setting - ANSWER-Media's selection of issues, events, and people to highlight for attention.
.ambushing - ANSWER-Listening carefully to a speaker in order to attack her or him.
.Attention step - ANSWER-
.attribution - ANSWER-An explanation of why things happen or why people act as they do; not
necessarily correct interpretations of others and their motives.
.Blaming rites - ANSWER-Firings, demotions, and reprimands are common blaming rites. The
counterpart is enhancement rites, which praise individuals and teams that embody the organization's
goals and self-image
.brainstorming - ANSWER-A group technique for generating potential solutions to a problem; the free
flow of ideas without immediate criticism.
.Cause-effect patterns - ANSWER-order speech content into two main points: cause and effect. This
structure is useful for persuasive speeches that aim to convince listeners that certain consequences will
follow from particular actions
.climate communication - ANSWER-One of three constructive forms of participation in group decision
making; the creating and sustaining of an open, engaged atmosphere for discussion.
.cognitive complexity - ANSWER-The number of mental constructs an individual uses, how abstract they
are, and how elaborately they interact to create perceptions.
, .cognitive schemata - ANSWER-Mental structures people use to organize and interpret experience. Four
schemata have been identified: prototypes, personal constructs, stereotypes, and scripts.
.cohesion - ANSWER-Closeness, or feeling of esprit de corps, among members of a group.
.collegial stories - ANSWER-forewarn us about what to expect from whom. "If you need help getting
around the CEO,
.communication network - ANSWER-The links among members of an organization. May be formal (e.g.,
as specified in an organizational chart) or informal (friendship circles).
.communication technologies - ANSWER-Means of recording, transferring, sharing, and working with
information.
.Comparative patterns - ANSWER-Comparative patterns compare two or more phenomena (people,
machines, planets, situations). This pattern demonstrates similarities between phenomena ("Steve Jobs
and Usain Bolt are alike in dedicating themselves to a goal.") or differences between phenomena
("People like President Obama use their time to serve others while people like Lance Armstrong use
their time to serve themselves.")
.comparison (analogy) - ANSWER-A form of evidence associating two things that are similar or different
in some important way or ways.
.consructivism - ANSWER-A theory that holds that we organize and interpret experience by applying
cognitive structures called schemata.
.constructive conflict - ANSWER-In groups, disagreement that is characterized by respect for diverse
opinions, emphasis on shared interests and goals, and a win-win orientation.
.Conversational Rerouting - ANSWER-In which a person shifts the topic of talk to himself or herself