9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
Interpersonal
Communication and
Counselling Skills
•a) Interpersonal Communication
• Interpersonal communication is a person to person, two-way, verbal and
non verbal interaction that includes the sharing of information and feelings
between individuals or in small groups, that establishes trusting
relationships (Hubbley J, 1994).
•b) Counselling
• Refers to a person-to-person interaction in which the counsellor provides
adequate information to enable the client to make an informed choice
about the course of action that is best for him/her.
1
about:bl 1/
,9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•c) Value
•A value is a belief that is important to an individual. Values can be
influenced by religious, educational, or cultural factors, or by
other personal experience.
•d) Attitude
•An attitude is a view or opinion that is formed by values and
beliefs (self esteem, hope, faith, confidence). There is an overlap
between the two terms as someone‟s personal attitudes or
opinions may be based on values that one holds
Interpersonal Communication and
Counselling skills and techniques -IPCCs
each person‟s values and attitudes are shaped by his or her
own culture, upbringing and life experiences.
- Understanding our own values can help us better understand and
respect the values of clients.
- Reflecting on our own values can help us draw limits so we don‟t
influence clients by expressing our own views.
2
about:bl 2/
,9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•As a service provider, it is critical to note that your personal
ideas about what is right or wrong can be barriers to clients
using reproductive health services including Family Planning
services.
•Every interaction between you and the client affects the client‟s
satisfaction and continuation with service.
•How can your values as a service provider influence your client‟s
choice for services?
•There are two types of interpersonal communication skills
namely verbal and non verbal skills
VERBAL COMMUNICATION SKILLS NON-VERBAL COMMUNICATION SKILLS-
INVOLVES BODY LANGUAGE
CLEAR is an abbreviation used for verbal behavior that ROLES is an abbreviation used for non-verbal behavior
facilitates communication that facilitates communication to occur
C-Clarify R-Relax
L-Listen actively O- open and approachable
E-Encorage L-lean towards the client
A-Aknowledge E-eye contact
R-repeat and reflect S-sit squarely and smile
3
about:bl 3/
, 9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•a) Communication skills
•the ability of a counsellor to
• create a comfortable environment for the client,
• present information clearly to the client,
• encourage questions,
• listen and observe attentively,
• guide counselor-client interactions,
• speak the client‟s language and
• ask questions to encourage the client to share information and feelings.
b) Counselling skills
•Counselling skills involve
• active listening,
• positive body language,
• constructive feedback,
• paraphrasing,
• seeking clarification,
• appropriate/effective questioning techniques,
• use of non technical and simple language and
• verbal and non verbal encouragement.
4
about:bl 4/
PM Counselling
1/4/2021
Interpersonal
Communication and
Counselling Skills
•a) Interpersonal Communication
• Interpersonal communication is a person to person, two-way, verbal and
non verbal interaction that includes the sharing of information and feelings
between individuals or in small groups, that establishes trusting
relationships (Hubbley J, 1994).
•b) Counselling
• Refers to a person-to-person interaction in which the counsellor provides
adequate information to enable the client to make an informed choice
about the course of action that is best for him/her.
1
about:bl 1/
,9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•c) Value
•A value is a belief that is important to an individual. Values can be
influenced by religious, educational, or cultural factors, or by
other personal experience.
•d) Attitude
•An attitude is a view or opinion that is formed by values and
beliefs (self esteem, hope, faith, confidence). There is an overlap
between the two terms as someone‟s personal attitudes or
opinions may be based on values that one holds
Interpersonal Communication and
Counselling skills and techniques -IPCCs
each person‟s values and attitudes are shaped by his or her
own culture, upbringing and life experiences.
- Understanding our own values can help us better understand and
respect the values of clients.
- Reflecting on our own values can help us draw limits so we don‟t
influence clients by expressing our own views.
2
about:bl 2/
,9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•As a service provider, it is critical to note that your personal
ideas about what is right or wrong can be barriers to clients
using reproductive health services including Family Planning
services.
•Every interaction between you and the client affects the client‟s
satisfaction and continuation with service.
•How can your values as a service provider influence your client‟s
choice for services?
•There are two types of interpersonal communication skills
namely verbal and non verbal skills
VERBAL COMMUNICATION SKILLS NON-VERBAL COMMUNICATION SKILLS-
INVOLVES BODY LANGUAGE
CLEAR is an abbreviation used for verbal behavior that ROLES is an abbreviation used for non-verbal behavior
facilitates communication that facilitates communication to occur
C-Clarify R-Relax
L-Listen actively O- open and approachable
E-Encorage L-lean towards the client
A-Aknowledge E-eye contact
R-repeat and reflect S-sit squarely and smile
3
about:bl 3/
, 9/17/24, 12:24 Lecture IV- Interpersonal Communication and
PM Counselling
1/4/2021
•a) Communication skills
•the ability of a counsellor to
• create a comfortable environment for the client,
• present information clearly to the client,
• encourage questions,
• listen and observe attentively,
• guide counselor-client interactions,
• speak the client‟s language and
• ask questions to encourage the client to share information and feelings.
b) Counselling skills
•Counselling skills involve
• active listening,
• positive body language,
• constructive feedback,
• paraphrasing,
• seeking clarification,
• appropriate/effective questioning techniques,
• use of non technical and simple language and
• verbal and non verbal encouragement.
4
about:bl 4/
