FGCU MAN 3025 Exam 1 - Schaffer
interpersonal roles - figurehead, leader, liaison
-interact with people inside and outside their work units
decisional roles - entrepreneur, disturbance handler, resource allocator, negotiator
-use information to make decisions to solve problems or take advantage of opportunities
management - integrating the work of people through: (POLC) planning, organizing, leading,
controlling the organization's resources
primary challenges managers face - competitive advantage
diversity
globalization
ethical standards
information technology
sustainability
happiness & meaningfulness
efficient - to use resources wisely and cost-effectively
effective - to achieve results, to make the right decisions and to successfully carry them out
organization - A group of people who work together to achieve some specific purpose
technical skills - the job-specific knowledge needed to perform well in a specialized field
conceptual skills - the ability to think analytically, to visualize an organization as a whole and
understand how the parts work together
, human skills (soft skills) - the ability to work well with others
Mintzberg's Managerial Roles - interpersonal, informational, decisional
informational roles - monitor, disseminator, spokesperson
-receive and communicate information
historical perspective - classical, behavioral, and quantitative
contemporary perspective - systems, contingency, and quality-management
classical viewpoint - emphasis on ways to manage work more efficiently
scientific management - emphasized the scientific study of work methods to improve the
productivity of individual workers
(Frederick W. Taylor)
principles of scientific management - 1. Scientifically study each part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
time and motion studies - (Gilbreth) method to determine how long it takes and the best way to
perform a task
administrative management - Fayol & Weber
concerned with managing the total organization
interpersonal roles - figurehead, leader, liaison
-interact with people inside and outside their work units
decisional roles - entrepreneur, disturbance handler, resource allocator, negotiator
-use information to make decisions to solve problems or take advantage of opportunities
management - integrating the work of people through: (POLC) planning, organizing, leading,
controlling the organization's resources
primary challenges managers face - competitive advantage
diversity
globalization
ethical standards
information technology
sustainability
happiness & meaningfulness
efficient - to use resources wisely and cost-effectively
effective - to achieve results, to make the right decisions and to successfully carry them out
organization - A group of people who work together to achieve some specific purpose
technical skills - the job-specific knowledge needed to perform well in a specialized field
conceptual skills - the ability to think analytically, to visualize an organization as a whole and
understand how the parts work together
, human skills (soft skills) - the ability to work well with others
Mintzberg's Managerial Roles - interpersonal, informational, decisional
informational roles - monitor, disseminator, spokesperson
-receive and communicate information
historical perspective - classical, behavioral, and quantitative
contemporary perspective - systems, contingency, and quality-management
classical viewpoint - emphasis on ways to manage work more efficiently
scientific management - emphasized the scientific study of work methods to improve the
productivity of individual workers
(Frederick W. Taylor)
principles of scientific management - 1. Scientifically study each part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
time and motion studies - (Gilbreth) method to determine how long it takes and the best way to
perform a task
administrative management - Fayol & Weber
concerned with managing the total organization
