1-1
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
,Chapter 01 Test Bank Static ?` ?` ?` ?`
1. Efficiency means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
FALSE
Efficiency means doing something at the lowest possible cost.
?` ?` ?` ?` ?` ?` ?` ?`
2. Effectiveness means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Effectiveness means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
wecould refer to this doctor as being efficient but not effective.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Thedoctor performed the surgery without error. Because the patient died, no value was created.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
AnalyzeDifficulty: 2 ?` ?` ?`
Medium ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
4. A worker can be efficient without being effective.
?` ?` ?` ?` ?` ?` ?`
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
value.These are different things.
?` ?` ?` ?` ?`
Analytical AACSB: ?`
Thinking Blooms: ?` ?`
Understand Difficult ?` ?`
y: 2 Medium ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm. Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 5. A process can be effective without being efficient.
?` ?` ?` ?` ?` ?` ?`
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
effective,though, means minimizing the amount of time customers need to wait in line.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Analytical AACSB: ?`
Thinking Blooms: ?` ?`
Understand Difficult ?` ?`
y: 2 Medium ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm. Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
anddeliver the firm's primary products and services.
?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
deliverthe firm's primary products and services.
?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Topic: What Is Operations and Supply Chain Management? ?` ?` ?` ?` ?` ?` ?`
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
betweenthe two goals.
?` ?` ?` ?`
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
AnalyzeDifficult ?` ?`
y: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
,Chapter 01 Test Bank Static ?` ?` ?` ?`
1. Efficiency means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
FALSE
Efficiency means doing something at the lowest possible cost.
?` ?` ?` ?` ?` ?` ?` ?`
2. Effectiveness means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Effectiveness means doing the right things to create the most value for the company.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
wecould refer to this doctor as being efficient but not effective.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Thedoctor performed the surgery without error. Because the patient died, no value was created.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
AnalyzeDifficulty: 2 ?` ?` ?`
Medium ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
4. A worker can be efficient without being effective.
?` ?` ?` ?` ?` ?` ?`
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
value.These are different things.
?` ?` ?` ?` ?`
Analytical AACSB: ?`
Thinking Blooms: ?` ?`
Understand Difficult ?` ?`
y: 2 Medium ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm. Topic: Efficiency, Effectiveness, and
?` ?` ?` ?` ?`
Value ?`
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 5. A process can be effective without being efficient.
?` ?` ?` ?` ?` ?` ?`
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
effective,though, means minimizing the amount of time customers need to wait in line.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Analytical AACSB: ?`
Thinking Blooms: ?` ?`
Understand Difficult ?` ?`
y: 2 Medium ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm. Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
anddeliver the firm's primary products and services.
?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
deliverthe firm's primary products and services.
?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
Topic: What Is Operations and Supply Chain Management? ?` ?` ?` ?` ?` ?` ?`
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
RememberDiffic ?` ?`
ulty: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
betweenthe two goals.
?` ?` ?` ?`
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?` ?`
AACSB: Analytical Thinking ?` ?`
Blooms:
AnalyzeDifficult ?` ?`
y: 1 Easy ?` ?`
Learning Objective: 01-04 Evaluate the efficiency of a
?` ?` ?` ?` ?` ?` ?`
firm.Topic: Efficiency, Effectiveness, and ?` ?` ?` ?` ?`
Value ?`
1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
