Intro to Health Admin Exam | Complete Solutions (Answered)

Intro to Health Admin Exam | Complete Solutions (Answered) Compared to the average of all jobs, the number of jobs in health services management is expected to grow _________ between 2016 and 2026. -more than the average -the same as the average -less than the average -not at all A health difference that is closely linked with social, economic, or environmental disadvantage is a ____________. -determinant of health -health outcome -health disparity -None of the above The Institute for Healthcare Improvement advocates improving the patient's experience of care, improving the health of populations, and reducing the per capita cost of healthcare. What does all this refer to? -National Healthcare Goals -IHI Strategies. -The Triple Aim -The Vision for 2025 The external environment that affects healthcare organizations can be divided into sectors. The market sector is important for which of these reasons? -New medical discoveries -Governmental laws -Economic and financial resources -Customers and clients In order to have the range of services needed to fully care for a person or population, a healthcare organization may __________________. -offer diagnostic care -invest in chronic care -use electronic health records -provide a continuum of care The health outcomes of a group of individuals, including the distribution of outcomes within the group, is known as ____________. -health -population health -healthcare -medical care True or false: As defined by the World Health Organization, health is the absence of disease or infirmity. True False Hospitals are developing continuums of care for which of the following reasons? -To adapt to new payment methods for care -To readmit more of their discharged patients -To focus on specialized intensive care -To keep physical healthcare separate from mental healthcare True or false: To improve health in their community, managers of healthcare organizations often do more than just provide healthcare. True False True or false: A healthcare organization (HCO) must be concerned about stakeholders because stakeholders have an interest in what the HCO does. True False True or false: All healthcare organizations provide healthcare services to people. True False True or false: Healthcare is a relatively stable field that changes little from year to year. True False There is no one best way to organize the structure of an organization, as discovered by management pioneer Joan Woodward and others. Which theory makes this point? -Contingency theory -Institutional theory -Administrative theory -Structure theory Which of these is not a skill that Robert Katz said managers use? -Technical skill -Informational skill -Human skill -Conceptual skill The open systems approach supports which of these statements? -Managers do not have to be open to new ideas and innovations. -An organization is affected by and must interact with its external environment. -Open door management works well in healthcare organizations. -None of the above Which of the following is not one of the five fundamental management functions identified by Gulick and Urwick? -Organize -Plan -Staff -Communicate Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following approaches in management? -Bureaucratic approach -Human relations approach -Management approach -Social/psychological approach A set of interrelated parts that function as a whole to achieve a common purpose is known as _______________. -an organization -a machine -a system -a network _____________ is the process of getting things done through and with people. -Human relations -Bureaucracy -Management -Planning According to institutional theory, an organization may comply with obligations of the external environment even though compliance would make the organization less efficient. True False Frederick Taylor was a pioneer in scientific management who helped improve how ____________________. -organizations functioned -departments coordinated their work -managers communicated -workers performed jobs The development of administrative theory by Fayol was important for improving _______________. -entire organizations -departmental goals -manual labor jobs -motivation of workers True or false: Managers have their personal differences, yet they all manage the same way. True False True or false: Historically, the use of bureaucratic principles has not been useful for work and organizations. True False True or false: Management should be thought of as a cycle rather than a straight-line process. True False Mintzberg studied roles that managers perform and found that managers ____________________. -performed roles in a routine sequence one at a time -often specialized in their two or three most effective roles -used decisional, informational, and interpersonal roles -preferred roles that involve authority and power True or false: Lower-level plans are concerned with "what to do," whereas higher-level plans are concerned with "how to do it." True False A Gantt chart helps a manager answer which of the following questions? -Which goals should we pursue? -Which tasks will be done when? -Where is my organization at now? -What are the threats and opportunities? Which of these statements provides the best advice for planners? -View planning as an important event. -Avoid being distracted by subjective judgments. -Allow flexibility in the planning and in the plan. -Emphasize extensive detailed historical analysis. True or false: Although managers continually gather information for planning purposes, actual planning generally occurs just once a year. True False True or false: Department managers must plan for their own departments while also planning what their departments will do to help achieve the organization's higher-level goals. True False True or false: Top-down planning is used to build commitment of lower-level managers and to help lower-level managers gain acceptance of the plan. True False As part of an HCO's strategic planning, managers added more detail to their plans. They specified actions, steps, tasks, and schedules to achieve objectives and goals. Managers did this work during which stage of the strategic planning process? -Stage 1: Environmental Assessment -Stage 2: Organizational Direction -Stage 3: Strategy Formulation. -Stage 4: Transition to Implementation Which of these would not be part of a hospital's SWOT analysis? -Market share data for competing hospitals -A proposed new outpatient goal of the hospital -The hospital's financial gain or loss for last year -Recent customer satisfaction ratings of the hospital True or false: Planning is a management function that involves managers at all levels of healthcare organizations. True False The type of planning that enables an organization to examine where it is now, decide where it wants to be in the future, and figure out how to get there is known as _________________. -future planning -competitive planning -strategic planning -systems planning A project manager must plan and manage which of the following for a project? -Project boundaries and expected results -Schedule and timing of required tasks -Risks involved in the project -All of the above Which of the following management functions should take place before all of the others? -Organizing -Planning -Staffing -Controlling The idea that guides an HCO's decisions, actions, and behaviors in a consistent way to gain competitive advantage is the HCO's __________. -strategy -vision -plan -mission Which type of organization fits best with a stable, predictable environment? Organic organization Structured organization Mechanistic organization Dynamic organization Which of the following types of organizing must be done by healthcare managers? -Organizing work tasks into job positions -Organizing departments into an entire organization -Organizing jobs into departments -All of the above An organic organization has which of the following characteristics? -Specialized rigid tasks -Decentralized decisions -Strict hierarchy and rules -Much vertical interaction Managers should consider organization size, organization goals, and worker motivation especially when they decide ________________________. -how to group tasks into jobs -how much to raise prices for outpatient care -a new competitive strategy -None of the above Reporting relationships, vertical hierarchy, spans of control, grouping of jobs into departments, and systems for coordination are elements of _________________. -job descriptions -organization structure -strategic system -position design Organizations can be described as all of the following except what? -Goal-directed -Linked to the external environment -Scientific -Social True or false: Organizing particular tasks into jobs creates both division of work and specialization. True False When a manager properly delegates authority to an employee to do work, which of the following does not happen? -The manager is still responsible for the work. -The employee knows what work is supposed to be done. -The employee accepts the authority to do the job. -The manager loses some of her own authority. True or false: Some work in an HCO may be done by workers who are not employees of the HCO. True False True or false: Planning and organizing are closely related because implementing an organization's plans might require a change in organizational structure. True False True or false: Although five forms of organization structure exist, many organizations mix elements of these structural forms to create their own hybrid form. True False Which organizational structure organizes departments and positions to focus on particular groups of customers and services? -Functional -Matrix -Divisional -Network Which of the following statements is correct regarding how physicians are organized in hospitals? -Physicians have a medical staff structure with clinical departments and hierarchy. -In recent years, medical and administrative structures having been merging and integrating. -The boundary between medical work and management work is unclear, so conflict arises. -All of the above True or false: Ability to adapt to a changing environment with decentralized, faster decisions is an advantage of the divisional structure. True False Which of the following would an HCO use to coordinate itself with the external environment and other organizations? -Hierarchical referral -Mutual adjustment -Boundary spanners -Liaison Which organizational structure organizes departments and positions according to the tasks workers perform and the abilities workers use? -Matrix -Horizontal -Divisional -Functional Which organizational structure strives for both efficiency and customer satisfaction? -Horizontal -Matrix -Network -Divisional With which organizational structure do managers organize work into core processes that are performed by self-managed, multidisciplinary teams of workers? -Network -Divisional -Horizontal -Functional With which organizational structure do managers outsource functions and departments using contracts and electronic information systems? -Network -Divisional -Matrix -Functional According to Tuckman's team development model, which of the following is likely to happen first with a new group? -Members argue, disagree, and create conflicts; some members seek control. -Members set up ground rules for how to work together. -Members try to learn the group purpose and figure out what is ok and not ok. -Members assign tasks, do their work, and monitor progress. True or false: For a group to be effective, communication is needed among people in a group but not with others outside the group. True False Which of the following is not a reason why a healthcare organization would utilize groups? -To help workers grow and develop professionally -To enable decisions to be made more quickly -To build commitment to solutions, changes, and plans -To obtain input and representation of stakeholders Which of the following is not a group structural characteristic that ultimately affects group performance? -Credibility -Membership -Authority -Culture The group structural characteristic that strongly influences who is in the group, how often it meets, which resources it needs, and whether it is temporary or ongoing is the group ________. -size -leader -culture -purpose Which of the following statements about group leaders is not correct? -The group leader must be appointed by a manager rather than elected by group members. -A group may have an official formal leader and an unofficial informal leader. -Groups may have multiple leader positions, such as chairperson, vice chair, and secretary. -Duties and responsibilities of a group leader should be defined and shared with the group. True or false: Compared to small groups, big groups provide more opportunity for diverse views, ideas, and expertise. True False