RWST016 EXAM 2024 NEWEST VERSION
2024 WITH COMPLETE SOLUTION GRADED
A
Our mainstream products include -CORRECT ANSWER
✔️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
✔️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply) -
CORRECT ANSWER ✔️BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER ✔️A customer is not
someone to argue with.
,Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER
✔️Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔️Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER ✔️Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER ✔️When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER ✔️Shin-Etsu Microsi
X23-7783D
, What does PCIe stand for? -CORRECT ANSWER ✔️Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER
✔️Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER ✔️The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER ✔️Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER ✔️Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER ✔️Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
2024 WITH COMPLETE SOLUTION GRADED
A
Our mainstream products include -CORRECT ANSWER
✔️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
✔️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply) -
CORRECT ANSWER ✔️BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER ✔️A customer is not
someone to argue with.
,Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER
✔️Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔️Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER ✔️Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER ✔️When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER ✔️Shin-Etsu Microsi
X23-7783D
, What does PCIe stand for? -CORRECT ANSWER ✔️Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER
✔️Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER ✔️The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER ✔️Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER ✔️Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER ✔️Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
