Giant Eagle Pharmacy Onboarding
UPDATED Exam Questions and
CORRECT Answers
HIPAA - Correct Answer- Health Insurance Portability and Accountability Act
If you drop a pill, you should? - Correct Answer- Dispose of it!
True or False: If a robbery occurs you should stop the robber - Correct Answer- False! You
should remain calm and cooperate, Keep your hands in sight and give the person whatever
they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course, and
Safety are all steps in what system? - Correct Answer- The 6S System
Continuous Quality Improvement Program - Correct Answer- Quarterly meetings held inside
a giant eagle location before/after business hours. They are mandatory for ALL Pharmacy
Team Members!
A Pharmacy Incident is? - Correct Answer- A mess up that the customers knows about!
A Quality Related Event (QRE) is? - Correct Answer- a defect without regard to whether the
patient received the prescription. A QRE does not typically involve the patient as it occurs
before the patient receives the medication. Anytime a QRE occurs, you must stop the
workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station in the filling
process. The pharmacist on duty should also be informed of the QRE so appropriate coaching
can occur.
Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of repeating the same
mistake
, Are steps in what process? - Correct Answer- Root Cause Analysis
This notice describes how medical information may be used or disclosed and how to get
access to this information.
This is offered once a year or if the patient is new. - Correct Answer- Privacy Practice
You must be ___ years old to buy Sudafed. - Correct Answer- 18!
This act requires pharmacies to keep patient profiles to assist the Pharmacist in reviewing
allergies and medication interactions. It helps
Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as applying to ALL
patients - Correct Answer- OBRA
NDC - Correct Answer- National Drug Code 5-4-2
NDC 5 stands for? - Correct Answer- Manufacturer
NDC 4 stands for? - Correct Answer- Drug
NDC 2 stands for? - Correct Answer- Pack Size (Bottle Size)
Drugs are pulled from the shelf _____ days before their expiration. - Correct Answer- 90
Hard Pull is done every... - Correct Answer- Saturday. Once a week
Four Steps Of Great Service - Correct Answer- Welcome, Ask and Fulfill, Go the Extra Mile,
Thank and Invite Back
Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. -
Correct Answer- 10/4 rule!
UPDATED Exam Questions and
CORRECT Answers
HIPAA - Correct Answer- Health Insurance Portability and Accountability Act
If you drop a pill, you should? - Correct Answer- Dispose of it!
True or False: If a robbery occurs you should stop the robber - Correct Answer- False! You
should remain calm and cooperate, Keep your hands in sight and give the person whatever
they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course, and
Safety are all steps in what system? - Correct Answer- The 6S System
Continuous Quality Improvement Program - Correct Answer- Quarterly meetings held inside
a giant eagle location before/after business hours. They are mandatory for ALL Pharmacy
Team Members!
A Pharmacy Incident is? - Correct Answer- A mess up that the customers knows about!
A Quality Related Event (QRE) is? - Correct Answer- a defect without regard to whether the
patient received the prescription. A QRE does not typically involve the patient as it occurs
before the patient receives the medication. Anytime a QRE occurs, you must stop the
workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station in the filling
process. The pharmacist on duty should also be informed of the QRE so appropriate coaching
can occur.
Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of repeating the same
mistake
, Are steps in what process? - Correct Answer- Root Cause Analysis
This notice describes how medical information may be used or disclosed and how to get
access to this information.
This is offered once a year or if the patient is new. - Correct Answer- Privacy Practice
You must be ___ years old to buy Sudafed. - Correct Answer- 18!
This act requires pharmacies to keep patient profiles to assist the Pharmacist in reviewing
allergies and medication interactions. It helps
Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as applying to ALL
patients - Correct Answer- OBRA
NDC - Correct Answer- National Drug Code 5-4-2
NDC 5 stands for? - Correct Answer- Manufacturer
NDC 4 stands for? - Correct Answer- Drug
NDC 2 stands for? - Correct Answer- Pack Size (Bottle Size)
Drugs are pulled from the shelf _____ days before their expiration. - Correct Answer- 90
Hard Pull is done every... - Correct Answer- Saturday. Once a week
Four Steps Of Great Service - Correct Answer- Welcome, Ask and Fulfill, Go the Extra Mile,
Thank and Invite Back
Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. -
Correct Answer- 10/4 rule!
