NECI 911 DISPATCH CERTIFICATION EXAM
Code of Ethics - ANSWER Set boundaries before any unwanted events occur
Values - ANSWER Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - ANSWER Continuous improvement, caller satisfaction,
employee development, innovation, maximize utilization of resources, and
commitment to the community
Ethics - ANSWER The word originates from the Greek word "ethikos" meaning moral
or showing moral character
Two Aspects of Ethics - ANSWER 1. The ability to discern right from wrong, good
from evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - ANSWER Legal responsibility for an action
Vicarious Liability - ANSWER A legal concept that holds someone liable for their
actions and for the actions, inactions, errors and omissions of those employees they
supervise
Standard of Care - ANSWER Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component
of negligence.
9-1-1 Standard of Care - ANSWER 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - ANSWER Failure to exercise the degree of care considered reasonable
(under the circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - ANSWER Carelessness, forgetfulness, and attentive,
indifferent, and lax
True or False: intent to harm is not required to prove negligence - ANSWER True
Four Components of Negligence - ANSWER 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - ANSWER When someone...
- deliberately neglects to perform their prescribed duty
, - behaves in a manner contrary to established policy and procedure, training
procedures or other laws, ordinances, rules or regulations
Three types of law - ANSWER 1. Constitutional
2. criminal
3. Civil
Constitution three branches - ANSWER 1. Executive
2. Legislative
3. Judiciary
Contract Law - ANSWER Legally binding exchange of promises or agreement
between parties that the law will enforce
Tort Law - ANSWER Negligence, nuisance, defamation, international thoughts,
statuary towards, economic towards and competition law
Property Law - ANSWER Property designates those things that are commonly
recognized as being the possession of a person or group. Important types of
property include real property, personal property, and intellectual property
Family Law - ANSWER Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property
settlements, visitation and awards
Tort Law - ANSWER Most likely to affect 9-1-1 personnel— is a negligence suit
alleging a failure to meet a standard of care
Prima Facie Case of Negligence - ANSWER 1. Defendant must have owned a duty
to the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants
actions caused the harm
3. Defendants breach must have been the actual and proximate cause of the
plaintiffs injuries
4. Plaintiff must have suffered actual harm to a person or property
Duty - ANSWER Plaintiff must show that the defendant owned a duty to the plaintiff
to be careful — example can be a driver owing a pedestrian crossing a duty to
conduct the car with reasonable care
Breach - ANSWER Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
Who might be able to foresee harm - ANSWER A reasonable person
The Role of the 9-1-1 Officer - ANSWER 1. Determine the location of an emergency
2. Provide the most appropriate response
3. Provide for the safety of the responding personnel, caller, victims, and general
public
Code of Ethics - ANSWER Set boundaries before any unwanted events occur
Values - ANSWER Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - ANSWER Continuous improvement, caller satisfaction,
employee development, innovation, maximize utilization of resources, and
commitment to the community
Ethics - ANSWER The word originates from the Greek word "ethikos" meaning moral
or showing moral character
Two Aspects of Ethics - ANSWER 1. The ability to discern right from wrong, good
from evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - ANSWER Legal responsibility for an action
Vicarious Liability - ANSWER A legal concept that holds someone liable for their
actions and for the actions, inactions, errors and omissions of those employees they
supervise
Standard of Care - ANSWER Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component
of negligence.
9-1-1 Standard of Care - ANSWER 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - ANSWER Failure to exercise the degree of care considered reasonable
(under the circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - ANSWER Carelessness, forgetfulness, and attentive,
indifferent, and lax
True or False: intent to harm is not required to prove negligence - ANSWER True
Four Components of Negligence - ANSWER 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - ANSWER When someone...
- deliberately neglects to perform their prescribed duty
, - behaves in a manner contrary to established policy and procedure, training
procedures or other laws, ordinances, rules or regulations
Three types of law - ANSWER 1. Constitutional
2. criminal
3. Civil
Constitution three branches - ANSWER 1. Executive
2. Legislative
3. Judiciary
Contract Law - ANSWER Legally binding exchange of promises or agreement
between parties that the law will enforce
Tort Law - ANSWER Negligence, nuisance, defamation, international thoughts,
statuary towards, economic towards and competition law
Property Law - ANSWER Property designates those things that are commonly
recognized as being the possession of a person or group. Important types of
property include real property, personal property, and intellectual property
Family Law - ANSWER Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property
settlements, visitation and awards
Tort Law - ANSWER Most likely to affect 9-1-1 personnel— is a negligence suit
alleging a failure to meet a standard of care
Prima Facie Case of Negligence - ANSWER 1. Defendant must have owned a duty
to the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants
actions caused the harm
3. Defendants breach must have been the actual and proximate cause of the
plaintiffs injuries
4. Plaintiff must have suffered actual harm to a person or property
Duty - ANSWER Plaintiff must show that the defendant owned a duty to the plaintiff
to be careful — example can be a driver owing a pedestrian crossing a duty to
conduct the car with reasonable care
Breach - ANSWER Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
Who might be able to foresee harm - ANSWER A reasonable person
The Role of the 9-1-1 Officer - ANSWER 1. Determine the location of an emergency
2. Provide the most appropriate response
3. Provide for the safety of the responding personnel, caller, victims, and general
public
