NUR168: CONCEPTS 3: CHAPTER 8:
COMMUNICATION: QUESTIONS WITH COMPLETE
SOLUTIONS
1. During rounds, a charge nurse hears the patient care
technician yelling loudly to a patient regarding a transfer from
the bed to chair. Upon entering the room, what is the nurse's
BEST response?
A) "You need to speak to the patient quietly so you don't disturb
the other patients."
B) "Let me help you with your transfer technique."
C) "When you are finished, be sure to apologize for your rough
demeanor."
D) "When your patient is safe and comfortable, meet me at the
desk." Correct Answers D) "When your patient is safe and
comfortable, meet me at the desk."
10. A nurse notices a patient is walking to the bathroom with a
stooped gait, facial grimacing, and gasping sounds. Based on
these nonverbal clues, for which condition would the nurse
assess?
A) Pain
B) Anxiety
C) Depression
D) Fluid volume deficit Correct Answers A) Pain
11. A nursing student is preparing to administer morning care to
a patient. What is the MOST important question that the nursing
student should ask the patient about personal hygiene?
A) "Would you prefer a bath or a shower?"
B) "May I help you with a bed bath now or later this morning?"
,C) "I will be giving you your bath. Do you use soap or shower
gel?"
D) "I prefer a shower in the evening. When would you like your
bath?" Correct Answers B) "May I help you with a bed bath
now or later this morning?"
12. A nurse is providing instruction to a patient regarding the
procedure to change a colostomy bag. During the teaching
session, the patient asks, "What type of foods should I avoid to
prevent gas?" The patient's question allows for what type of
communication on the nurse's part?
A) A closed-ended answer
B) Information clarification
C) The nurse to give advice
D) Assertive behavior Correct Answers B) Information
clarification
13. When interacting with a patient, the nurse answers, "I am
sure everything will be fine. You have nothing to worry about."
This is an example of what type of inappropriate communication
technique?
A) Cliché
B) Giving advice
C) Being judgmental
D) Changing the subject Correct Answers A) Cliché
14. A patient states, "I have been experiencing complications of
diabetes." The nurse needs to direct the patient to gain more
information. What is the MOST appropriate comment or
question to elicit additional information?
, A) "Do you take two injections of insulin to decrease the
complications?"
B) "Most health care providers recommend diet and exercise to
regulate blood sugar."
C) "Most complications of diabetes are related to neuropathy."
D) "What specific complications have you experienced?"
Correct Answers D) "What specific complications have you
experienced?"
15. During an interaction with a patient diagnosed with epilepsy,
a nurse notes that the patient is silent after communicating the
nursing care plan. What would be appropriate nurse responses in
this situation? Select all that apply.
A) Fill the silence with lighter conversation directed at the
patient.
B) Use the time to perform the care that is needed uninterrupted.
C) Discuss the silence with the patient to ascertain its meaning.
D) Allow the patient time to think and explore inner thoughts.
E) Determine if the patient's culture requires pauses between
conversation.
F) Arrange for a counselor to help the patient cope with
emotional issues. Correct Answers C) Discuss the silence with
the patient to ascertain its meaning.
D) Allow the patient time to think and explore inner thoughts.
E) Determine if the patient's culture requires pauses between
conversation.
2. A public health nurse is leaving the home of a young mother
who has a special needs baby. The neighbor states, "How is she
doing, since the baby's father is no help?" What is the nurse's
BEST response to the neighbor?
COMMUNICATION: QUESTIONS WITH COMPLETE
SOLUTIONS
1. During rounds, a charge nurse hears the patient care
technician yelling loudly to a patient regarding a transfer from
the bed to chair. Upon entering the room, what is the nurse's
BEST response?
A) "You need to speak to the patient quietly so you don't disturb
the other patients."
B) "Let me help you with your transfer technique."
C) "When you are finished, be sure to apologize for your rough
demeanor."
D) "When your patient is safe and comfortable, meet me at the
desk." Correct Answers D) "When your patient is safe and
comfortable, meet me at the desk."
10. A nurse notices a patient is walking to the bathroom with a
stooped gait, facial grimacing, and gasping sounds. Based on
these nonverbal clues, for which condition would the nurse
assess?
A) Pain
B) Anxiety
C) Depression
D) Fluid volume deficit Correct Answers A) Pain
11. A nursing student is preparing to administer morning care to
a patient. What is the MOST important question that the nursing
student should ask the patient about personal hygiene?
A) "Would you prefer a bath or a shower?"
B) "May I help you with a bed bath now or later this morning?"
,C) "I will be giving you your bath. Do you use soap or shower
gel?"
D) "I prefer a shower in the evening. When would you like your
bath?" Correct Answers B) "May I help you with a bed bath
now or later this morning?"
12. A nurse is providing instruction to a patient regarding the
procedure to change a colostomy bag. During the teaching
session, the patient asks, "What type of foods should I avoid to
prevent gas?" The patient's question allows for what type of
communication on the nurse's part?
A) A closed-ended answer
B) Information clarification
C) The nurse to give advice
D) Assertive behavior Correct Answers B) Information
clarification
13. When interacting with a patient, the nurse answers, "I am
sure everything will be fine. You have nothing to worry about."
This is an example of what type of inappropriate communication
technique?
A) Cliché
B) Giving advice
C) Being judgmental
D) Changing the subject Correct Answers A) Cliché
14. A patient states, "I have been experiencing complications of
diabetes." The nurse needs to direct the patient to gain more
information. What is the MOST appropriate comment or
question to elicit additional information?
, A) "Do you take two injections of insulin to decrease the
complications?"
B) "Most health care providers recommend diet and exercise to
regulate blood sugar."
C) "Most complications of diabetes are related to neuropathy."
D) "What specific complications have you experienced?"
Correct Answers D) "What specific complications have you
experienced?"
15. During an interaction with a patient diagnosed with epilepsy,
a nurse notes that the patient is silent after communicating the
nursing care plan. What would be appropriate nurse responses in
this situation? Select all that apply.
A) Fill the silence with lighter conversation directed at the
patient.
B) Use the time to perform the care that is needed uninterrupted.
C) Discuss the silence with the patient to ascertain its meaning.
D) Allow the patient time to think and explore inner thoughts.
E) Determine if the patient's culture requires pauses between
conversation.
F) Arrange for a counselor to help the patient cope with
emotional issues. Correct Answers C) Discuss the silence with
the patient to ascertain its meaning.
D) Allow the patient time to think and explore inner thoughts.
E) Determine if the patient's culture requires pauses between
conversation.
2. A public health nurse is leaving the home of a young mother
who has a special needs baby. The neighbor states, "How is she
doing, since the baby's father is no help?" What is the nurse's
BEST response to the neighbor?
