FLORIDA STUDY EXAM
Repair, replacement and recovery of injured lives and damaged
property falls to? - CORRECT ANSWER-Insurance Adjusters,
CAT Troopers, Field Investigators, Property Appraisers and
Front Line Supervisors
Insurance Transaction includes: - CORRECT ANSWER--
Solicitation of insurance
-Negotiations;
-Binding, underwriting and sale of insurance;
-Handling or "adjusting" of claims
The Role of Insurance is: - CORRECT ANSWER-- Essential
Product
-Financial Product
- Purchase of a Promise
-Purchase based on TRUST
The different types of insurance are: - CORRECT ANSWER--
Health
-Life
-Property
-Casualty
When you buy insurance, you are buying: - CORRECT
ANSWER-Peace of Mind
Insurance is a Purchase based on: - CORRECT ANSWER-
Trust
,The most important factor in the purchase of insurance is: -
CORRECT ANSWER-Trust
An assertion of an alleged legal right against a person, entity,
company or insurer that carries with it a demand for relief is: -
CORRECT ANSWER-Claim
Is the same as a request, demand, a letter requesting action, a
bill submitted for payment: - CORRECT ANSWER-Assertion
Means that the claim may or may not be valid or legitimate, or
that there may not be any legal right for belief: - CORRECT
ANSWER-Alleged
Relief: - CORRECT ANSWER-Compensation or payment. Can
also mean:
-restitution
-return
-recovery
-replacement
Takes form in property or money
Third Party Claim: - CORRECT ANSWER-A claim made by a
third party against an "insured" person or entity
First Party Claim: - CORRECT ANSWER-A claim made by a
policy holder against his/her own insurance company for
recovery under the policy (contract) for which a premium has
been paid
Carrier's Claim Handling Goal #1: - CORRECT ANSWER-To
help those who have been injured or who have suffered loss for
which the insured is responsible or which is covered by the
insurance contract
Carrier's Claim Handling Goal #2: - CORRECT ANSWER-To
minimize loss for the insured party and the carrier. To fairly
, evaluate the legitimacy and legality of a claim and its value and
resolve satisfactory
Carrier's Claim Handling Goal #3: - CORRECT ANSWER--To
comply with the requirements of the law or terms of the
insurance contract
-To pay claims fairly and adequately
Carrier's Claim Handling Goal #4: - CORRECT ANSWER-To
maintain friendly and satisfactory relations between the injured
party, the employer or policy holder, the insurance company an
the public
Carrier's Claim Handling Goal #5: - CORRECT ANSWER-To
satisfy the company's moral and ethical obligation to the public
and conduct business (claims) in a friendly, helpful manner
An individual who, for compensation, fee or commission,
investigates and settles claims arising under property, casualty
or surety contracts on behalf of the insurer or the insured: -
CORRECT ANSWER-Adjuster
The process, or art, of investigating, evaluating, reporting on,
negotiating and resolving claims under a policy, or claims
against your client, the insurance company or the company for
which you work or represent: - CORRECT ANSWER-Adjusting
Types of Adjusters: - CORRECT ANSWER--Staff Adjusters
-Independent Adjusters
- Public Adjusters
Work for Insurance Companies: - CORRECT ANSWER-Staff
Adjusters
Self Employed or employed by an independent adjusting firm: -
CORRECT ANSWER-Independent Adjusters