2023 ANTHEM ADMINISTRATIVE
GUIDELINES EXAM
ItcompletedtalltmyttrainingtontFriday.tWhentwilltItknowtI'mtreadyttotsell?t-
tOnlytaftertreceipttoftthetconfirmationtemailtshouldtarrivetontMonday.tTrainingtcompletedton
etdaytshouldtbetvalidatedtthetfollowingtbusinesstday.
WhatttooltdoestBlueCrosstprovidetfortyouttotsubmittnotesttakentduringtthetmeetingtwithtatpr
ospect?t-tCavulus
Iftatmembertchoosesttotcanceltortwithdrawtantenrollmenttapplicationtortterminatetenrollmen
ttintatplantoncetthetenrollmenttapplicationthastbeentsubmitted,tyoutastthetagenttmustt_____
__.t-tDirecttthetmemberttotcontacttBlueCrosstMembertServicestdirectly.
IntwhattinstancetaretyoutablettotusetatP.O.tBoxtontthetenrollmenttform?t-
tYoutcantusetatP.O.tBoxtastthetmailingtaddress,tbuttthetphysicaltaddresstistalwaystrequired.
IftatmembertchoosesttothavetpremiumstdeductedtthroughtElectronictFundstTransfert(EFT),t
howtquicklytwilltthetfirsttdeductiontbetmadetfromtthetmember'staccount?t-
tThetfirsttmonth'stpremiumtmaytbetdeductedtfromttheirtaccounttwithinttwotbusinesstdaystoft
enrollmenttacceptancetdate.
IftagenttJohntThomastistassistingtmembertSherrytJonestandtwouldtlikettotbethertagenttoftrec
ord,twhattstepstshouldtbettaken?t-
tAgenttJohntThomastcontactstthetcurrenttAORtandtrequeststreleasetoftbusiness.tThetcurre
IftyoutreceivetantemailtinquirytabouttatMedicaretAdvantagetcomplaint,tyoutshouldttreattittast
_______.t-tantattemptttotgathertinformationttotinvestigatetandtresolvetthetcomplaint
WhatttoolstaretavailablettotyoutbytregisteringtandtloggingtintotBlueAccesstattwww.bcbst.co
m?t-tAlltstatementstaretcorrect
WhentsubmittingtthetScopetoftAppointment,tyoutshouldtalwaystrememberttotincludetyourt_
______.t-tFivetdigittagenttIDtgiventtotyoutbytBCBST
WhentsubmittingtatMedicaretAdvantagetenrollmenttviatSecuretEmail,twhichtoftthetfollowingt
arettrue?t-tAlltstatementstaretcorrect
GUIDELINES EXAM
ItcompletedtalltmyttrainingtontFriday.tWhentwilltItknowtI'mtreadyttotsell?t-
tOnlytaftertreceipttoftthetconfirmationtemailtshouldtarrivetontMonday.tTrainingtcompletedton
etdaytshouldtbetvalidatedtthetfollowingtbusinesstday.
WhatttooltdoestBlueCrosstprovidetfortyouttotsubmittnotesttakentduringtthetmeetingtwithtatpr
ospect?t-tCavulus
Iftatmembertchoosesttotcanceltortwithdrawtantenrollmenttapplicationtortterminatetenrollmen
ttintatplantoncetthetenrollmenttapplicationthastbeentsubmitted,tyoutastthetagenttmustt_____
__.t-tDirecttthetmemberttotcontacttBlueCrosstMembertServicestdirectly.
IntwhattinstancetaretyoutablettotusetatP.O.tBoxtontthetenrollmenttform?t-
tYoutcantusetatP.O.tBoxtastthetmailingtaddress,tbuttthetphysicaltaddresstistalwaystrequired.
IftatmembertchoosesttothavetpremiumstdeductedtthroughtElectronictFundstTransfert(EFT),t
howtquicklytwilltthetfirsttdeductiontbetmadetfromtthetmember'staccount?t-
tThetfirsttmonth'stpremiumtmaytbetdeductedtfromttheirtaccounttwithinttwotbusinesstdaystoft
enrollmenttacceptancetdate.
IftagenttJohntThomastistassistingtmembertSherrytJonestandtwouldtlikettotbethertagenttoftrec
ord,twhattstepstshouldtbettaken?t-
tAgenttJohntThomastcontactstthetcurrenttAORtandtrequeststreleasetoftbusiness.tThetcurre
IftyoutreceivetantemailtinquirytabouttatMedicaretAdvantagetcomplaint,tyoutshouldttreattittast
_______.t-tantattemptttotgathertinformationttotinvestigatetandtresolvetthetcomplaint
WhatttoolstaretavailablettotyoutbytregisteringtandtloggingtintotBlueAccesstattwww.bcbst.co
m?t-tAlltstatementstaretcorrect
WhentsubmittingtthetScopetoftAppointment,tyoutshouldtalwaystrememberttotincludetyourt_
______.t-tFivetdigittagenttIDtgiventtotyoutbytBCBST
WhentsubmittingtatMedicaretAdvantagetenrollmenttviatSecuretEmail,twhichtoftthetfollowingt
arettrue?t-tAlltstatementstaretcorrect