Desktop Support Technician Exam
Questions Solved Correctly.
1) What is active directory? - Answer Active directory authorizes and authenticates all users and
computers in a window domain network, ensuring the security of the computer and software. Through
active directory various functions can be managed like creating admin users, connecting to printers or
external hard drives.
2) What is DHCP and what it is used for? - Answer DHCP stands for dynamic host configuration
protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It
helps in managing a large number of IP's very easily.
3) What is the scope and super scope? - Answer The scope consists of an IP address like gateway IP,
subnet mask, DNS server IP. It can be used to communicate with the other PCs in the network. The
superscope becomes when you combine two or more scopes together.
4) What is DNS? - Answer DNS means Domain Naming Service, and it is used for resolving IP addresses
to name and names to IP address. DNS is like a translator for computers, computers understand the
number and not the alphabet. For example, if we type like hotmail.com, the computer doesn't
understand this, so they use DNS which converts (hotmail.com) into (numbers) and then executes the
command.
5) What is forward and reverse lookup in DNS? - Answer When we convert an IP address into names is
called Reverse lookup, while converting names into IP address is called Forward lookup.
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Desktop Support
6) What is 'A' record and what is 'MX record'? - Answer 'A' record is also known as host record, and it
can map the IP address by name. It is with this record that DNS can find out the IP address of a name.
While, 'MX record' also known as mail exchanger record, by the help of 'MX' record, location of the mail
server is identified. The record is also found in DNS.
, 7) What is the IPCONFIG command? - Answer IPCONFIG command is used to display the IP information
of the computer assigned like DNS IP address and gateway IP address.
8) What would you use to connect two computers without using switches? - Answer Cross cables are
used to connect two computers without using switches.
9) What is a domain? - Answer A domain is a set of computers which network recognizes by the
internet. It can be used by centrally administer computers. It is created when you install active directory.
10) Tell me if your system is infected by a virus how you will recover the data? - Answer You need to
install another Hard Disk with the latest anti-virus software, and an O.S with latest patches. Before you
start your system, connect the infected HDD as a secondary drive then scan and clean the infected hard
drive. Once done, you can copy the files into the system.
11) What is the operating system? - Answer Operating system acts as an interpreter between computer
application and hardware. It works as a user interface.
12) What are the types of the operating system or O.S? - Answer The two types of operating systems
are:
NOS: Network Operating System. Examples of NOS- Windows NT, 2000,2003
SOS: Simple Operating System. Examples of SOS - Windows 95,98, ME
13) Explain about RAS server? - Answer RAS means Remote Access Server. It allows operating the tool
or information that typically resides on a network or IT devices through a combination of hardware and
software, for example connecting to a printer or file. It is usually used for mobile users who are in the
network. It uses a telephone line to provide connectivity to its users. It can also connect two or more
than two offices in the network.
14) Explain about VPN server? - Answer VPN means Virtual Private Network. It is a private
communications network often used by companies or organizations to communicate confidentially over
a public network. This is used by the mobile users in the network.
Questions Solved Correctly.
1) What is active directory? - Answer Active directory authorizes and authenticates all users and
computers in a window domain network, ensuring the security of the computer and software. Through
active directory various functions can be managed like creating admin users, connecting to printers or
external hard drives.
2) What is DHCP and what it is used for? - Answer DHCP stands for dynamic host configuration
protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It
helps in managing a large number of IP's very easily.
3) What is the scope and super scope? - Answer The scope consists of an IP address like gateway IP,
subnet mask, DNS server IP. It can be used to communicate with the other PCs in the network. The
superscope becomes when you combine two or more scopes together.
4) What is DNS? - Answer DNS means Domain Naming Service, and it is used for resolving IP addresses
to name and names to IP address. DNS is like a translator for computers, computers understand the
number and not the alphabet. For example, if we type like hotmail.com, the computer doesn't
understand this, so they use DNS which converts (hotmail.com) into (numbers) and then executes the
command.
5) What is forward and reverse lookup in DNS? - Answer When we convert an IP address into names is
called Reverse lookup, while converting names into IP address is called Forward lookup.
Desktop Support
Desktop Support
6) What is 'A' record and what is 'MX record'? - Answer 'A' record is also known as host record, and it
can map the IP address by name. It is with this record that DNS can find out the IP address of a name.
While, 'MX record' also known as mail exchanger record, by the help of 'MX' record, location of the mail
server is identified. The record is also found in DNS.
, 7) What is the IPCONFIG command? - Answer IPCONFIG command is used to display the IP information
of the computer assigned like DNS IP address and gateway IP address.
8) What would you use to connect two computers without using switches? - Answer Cross cables are
used to connect two computers without using switches.
9) What is a domain? - Answer A domain is a set of computers which network recognizes by the
internet. It can be used by centrally administer computers. It is created when you install active directory.
10) Tell me if your system is infected by a virus how you will recover the data? - Answer You need to
install another Hard Disk with the latest anti-virus software, and an O.S with latest patches. Before you
start your system, connect the infected HDD as a secondary drive then scan and clean the infected hard
drive. Once done, you can copy the files into the system.
11) What is the operating system? - Answer Operating system acts as an interpreter between computer
application and hardware. It works as a user interface.
12) What are the types of the operating system or O.S? - Answer The two types of operating systems
are:
NOS: Network Operating System. Examples of NOS- Windows NT, 2000,2003
SOS: Simple Operating System. Examples of SOS - Windows 95,98, ME
13) Explain about RAS server? - Answer RAS means Remote Access Server. It allows operating the tool
or information that typically resides on a network or IT devices through a combination of hardware and
software, for example connecting to a printer or file. It is usually used for mobile users who are in the
network. It uses a telephone line to provide connectivity to its users. It can also connect two or more
than two offices in the network.
14) Explain about VPN server? - Answer VPN means Virtual Private Network. It is a private
communications network often used by companies or organizations to communicate confidentially over
a public network. This is used by the mobile users in the network.
