UPDATED Exam Questions and
CORRECT Answers
Best approach to meeting client expectations for construction budgets - Correct Answer-
carefully monitor the relationship between scope, quality, and cost as a design is being
developed
When a conflict, sit with the client and review and adjust one or more of the project
parameters of quality, time, and cost before proceeding to the next step in the design process
To stay on top of issue, budget compliance & adjustment problems added to mtg agendas and
discussed regularly w client and proj team
Challenges of managing consultants that PM must allot time and resources for - Correct
Answer- Consultant coordination
1. Reaching finish line at the same time and avoiding disruption when docs are issued
2. Making sure all parties using same versions of plan backgrounds
3. Uncovering and coordinating conflicts bet work of diff disciplines
Quality management responsibilities of PM - Correct Answer- PM to manage and control
project's quality level
Must be a daily concern
Redlines
Helping w specs and dwgs
Most of all, know the status of work at all times
Oversee and direct quality management controls as they are performed
PM responsibilities for Document Reviews - Correct Answer- Doc reviews as opportunity to
find uncover mistakes before they create problems during construction
Schedule time/resources for internal reviews of CDs before bidding
Reviewer could be PM, leader from another proj, or spec writer
External reviews also helpful and should be welcomed (engineers, consultants, owners,
constractors, agencies that give permits.)
,Managing expectations of client tips - Correct Answer- Help client set expectations
Have frank discussion of potentially tough issues
Use technique of creative conflict (process of engaging in debate to be able to recall issues
later on to gain concensus. Do this when change is requested, not after. Even is architect
overruled, owner will remember concerns were expressed)
Dont use jargon that is "undefined" or absolute by client or might be setting unreslistic
expectations ("our docs are %100 complete)
Suitable alternative for
"We look forward to designing a first-class new school for you."
"100% Complete Construction Documents"
"50% Schematic Design Set"
The masonry walls have been completed." - Correct Answer- We look forward to designing
your new school project.
Issued for Construction"
"Interim Schematic Review Set"
"The masonry walls appear complete."
Explaining consequences as a responsibility of PM - Correct Answer- For example, if a client
decides to eliminate waterproofing on the basement walls, it is not enough for the architect to
simply disagree with the decision. The project manager should go a step further and explain
that the decision could result in water leaking into the basement, causing damaged finishes
and expensive repair costs. While such consequences may seem obvious to the experienced
project manager, they might not be so obvious to the owner.
Client wanting to save money on building system. Architect to explain increase of cost of
building maintenance
, Monitoring tips for PM - Correct Answer- Most projects require a montly evaluation
Monitoring terms - Correct Answer- Net service revenue
Planned cost
Job-to-date
Estimate-to-complete
Estimate-at-completion
Planned estimate at completion
Percent complete
Multipliers (break even, overhead, effective multiplier, target, planned multiplier, estimate at
completion multiplier)
Billed/invoiced amounts
Earned revenue amounts
Billed-not-earned
Earned-not-billed
Net service revenue - Correct Answer- Net fee determined by subtracting consultant fees
from the gross fee for the project
Planned cost: - Correct Answer- Labor hours and dollar amounts planned at project initiation
Job-to-date (JTD): - Correct Answer- Labor hours and dollar amounts spent as of current date
Estimate-to-complete (ETC): - Correct Answer- Labor hours and dollar amounts estimated
from current date to project completion
Estimate-at-completion (EAC): - Correct Answer- JTD plus ETC labor hours and dollar
amounts estimated at project completion
Planned estimate at completion: - Correct Answer- Over/under calculation indicating labor
hours and dollar amounts at project completion relative to planned estimates