Safe Crisis Management Exam
3 gComponents gof gSelf-Talk g(pg g79) g- gANS-1. gPerception
2. gInterpretation
3. gBehavior
3 gPhases gof gBehavior gCurve g(pg g63) g- gANS-1. gPeriod gof gEscalation
2. gOut-of-Control gPeriod
3. gPeriod gof gDe-escalation
3 gCommon gSources gof gBehavior g(pg g58) g- gANS-1. gCarry gIn gBehavior
2. gCarry gOver gBehavior
3. gTune gIn gBehavior
T/F: gStaff gcan gbe gheld gliable gfor gwhat gthey gdo gand gdon't gdo gwhen gresponding gto
gdangerous gbehavior. g- gANS-True
T/F: gPositive gnormative gcultures gare gestablished gwhen gpolicies gand gperformance
gmirror geach gother. g- gANS-True
T/F: gIndividuals gwho gacquire gpoor gsocial gskills gfrom ga gdysfunctional genvironment
gare gmore glikely gto gengage gin gbehaviors gof gconcern. g- gANS-True
T/F: gAccording gto gJKM gTraining, gstaff gcan gmaintain gan gindividual gin gthe gsame
gESPI gfor gas glong gas gthey gdeem gnecessary. g- gANS-False
T/F: gProximity g& gtouch gprompts gare gacceptable gto guse gto gprovoke gan gindividual
ginto gaggression. g- gANS-False
T/F: gProfessional gresponses gare gintended gto greplace ginstinctual, gsurvival
gresponses. gExamples ginclude gscripting gresponses gand gfocusing gon gthe gindividual's
gbehavior. g- gANS-True
T/F: gThe gthree gphases gof gthe gbehavior gcurve gare gescalation, gout-of-control, gand
grelaxation. g- gANS-False
T/F: gAggression, goften gfueled gby gemotion, gcan gbe gdescribed gas gcumulative gand
gtransferable. g- gANS-True
T/F: gThe gprolonged gduration gof gan gESPI gdoes gnot gincrease gthe gpotential gfor
gadverse goutcomes. g- gANS-False
, T/F: gDebriefing gwith gan gindividual gafter gan gincident gis gcritical gto gminimize gtrauma
gand greduce gcarry gover gbehaviors. g- gANS-True
Use gof gexcitement g& gaffect gto gshow gapproval/support g- gANS-Effusive gPraise
Pleasantly gacknowledge geach gindividual gat gstart gof gclass/shift g- gANS-Meet g&
gGreet
Providing gdirection g& gempowering gperformance g- gANS-Positively gSupport g&
gCorrect gBehavior
Identify gthings g& gactivities gyou ghave gin gcommon g- gANS-Interest gRelating
Being gpresent/interactive gwith gindividuals gduring gthe gday g- gANS-Active
gEngagement
Competent gstaff gare gthis gtype gof gcommunicator: g
a. gAssertive g
b. gPassive g
c. gPassive gaggressive g
d. gAggressive g- gANS-a. gAssertive
This gis gthe gworst gkind gof gstress gand gis glinked gto gan gincreased grisk gof glong-term
ghealth gissues: g
a. gToxic g
b. gPositive g
c. gTolerable
d. gNone gof gthe gabove g- gANS-a. gToxic
Issues/behaviors gthat gare gstimulated grecently gwithin gthe gprogram gare: g
a. gCarry gin g
b. gCarry gover g
c. gCarry gout g
d. gDelivery g- gANS-b. gCarry gover
This goccurs gwhen gstaff gmirrors gthe gdesired gbehavior gfor gan gindividual gwho gis
gengaging gin gbehaviors gof gconcern gin gthe ginteraction gcycle: g
a. gCo-regulation g
b. gDiscussion g
c. gToxic gstress g
d. gCounter gaggression g- gANS-a. gCo-regulation
Which gof gthe gfollowing gis gnot gpart gof gthe gBehavior gCycle? g
a. gStimulus/antecedent g
b. gThoughts g
3 gComponents gof gSelf-Talk g(pg g79) g- gANS-1. gPerception
2. gInterpretation
3. gBehavior
3 gPhases gof gBehavior gCurve g(pg g63) g- gANS-1. gPeriod gof gEscalation
2. gOut-of-Control gPeriod
3. gPeriod gof gDe-escalation
3 gCommon gSources gof gBehavior g(pg g58) g- gANS-1. gCarry gIn gBehavior
2. gCarry gOver gBehavior
3. gTune gIn gBehavior
T/F: gStaff gcan gbe gheld gliable gfor gwhat gthey gdo gand gdon't gdo gwhen gresponding gto
gdangerous gbehavior. g- gANS-True
T/F: gPositive gnormative gcultures gare gestablished gwhen gpolicies gand gperformance
gmirror geach gother. g- gANS-True
T/F: gIndividuals gwho gacquire gpoor gsocial gskills gfrom ga gdysfunctional genvironment
gare gmore glikely gto gengage gin gbehaviors gof gconcern. g- gANS-True
T/F: gAccording gto gJKM gTraining, gstaff gcan gmaintain gan gindividual gin gthe gsame
gESPI gfor gas glong gas gthey gdeem gnecessary. g- gANS-False
T/F: gProximity g& gtouch gprompts gare gacceptable gto guse gto gprovoke gan gindividual
ginto gaggression. g- gANS-False
T/F: gProfessional gresponses gare gintended gto greplace ginstinctual, gsurvival
gresponses. gExamples ginclude gscripting gresponses gand gfocusing gon gthe gindividual's
gbehavior. g- gANS-True
T/F: gThe gthree gphases gof gthe gbehavior gcurve gare gescalation, gout-of-control, gand
grelaxation. g- gANS-False
T/F: gAggression, goften gfueled gby gemotion, gcan gbe gdescribed gas gcumulative gand
gtransferable. g- gANS-True
T/F: gThe gprolonged gduration gof gan gESPI gdoes gnot gincrease gthe gpotential gfor
gadverse goutcomes. g- gANS-False
, T/F: gDebriefing gwith gan gindividual gafter gan gincident gis gcritical gto gminimize gtrauma
gand greduce gcarry gover gbehaviors. g- gANS-True
Use gof gexcitement g& gaffect gto gshow gapproval/support g- gANS-Effusive gPraise
Pleasantly gacknowledge geach gindividual gat gstart gof gclass/shift g- gANS-Meet g&
gGreet
Providing gdirection g& gempowering gperformance g- gANS-Positively gSupport g&
gCorrect gBehavior
Identify gthings g& gactivities gyou ghave gin gcommon g- gANS-Interest gRelating
Being gpresent/interactive gwith gindividuals gduring gthe gday g- gANS-Active
gEngagement
Competent gstaff gare gthis gtype gof gcommunicator: g
a. gAssertive g
b. gPassive g
c. gPassive gaggressive g
d. gAggressive g- gANS-a. gAssertive
This gis gthe gworst gkind gof gstress gand gis glinked gto gan gincreased grisk gof glong-term
ghealth gissues: g
a. gToxic g
b. gPositive g
c. gTolerable
d. gNone gof gthe gabove g- gANS-a. gToxic
Issues/behaviors gthat gare gstimulated grecently gwithin gthe gprogram gare: g
a. gCarry gin g
b. gCarry gover g
c. gCarry gout g
d. gDelivery g- gANS-b. gCarry gover
This goccurs gwhen gstaff gmirrors gthe gdesired gbehavior gfor gan gindividual gwho gis
gengaging gin gbehaviors gof gconcern gin gthe ginteraction gcycle: g
a. gCo-regulation g
b. gDiscussion g
c. gToxic gstress g
d. gCounter gaggression g- gANS-a. gCo-regulation
Which gof gthe gfollowing gis gnot gpart gof gthe gBehavior gCycle? g
a. gStimulus/antecedent g
b. gThoughts g
