IPMA-SCP Study Guide with correct
Answers
HR Expert - Answer -Knowledge of human resources laws and policies.
HR Business Partner - Answer -Management partner who shares accountability with
line managers for achieving business and organizational results.
HR Change Agent - Answer -Operating as an effective leader regarding short and long
term change inside the HR function. Helps line managers deal with organizational
changes.
HR Leader - Answer -Managing multiple sets of expectations regarding promotion and
creating a fully diverse workforce. Balancing sophisticated concerns for satisfaction and
welfare of the overall workforce while fulfilling long term and short term organizational
goals.
Competency 1: Knows Organizational mission, vision, and values - Answer -Business
Partner
Competency 2: Applies innovation, creativity, and calculated risk-taking - Answer -
Business Partner
Competency 3: Knows and applies organizational development principles - Answer -
Business Partner
Competency 4: Is able to align HR initiatives to the organization's mission and service
deliverables - Answer -Business Partner
Competency 5: Designs and implements change methodologies - Answer -Change
Agent
Competency 6: Leverages return on investment and information technology strategies
to human resources management (HRM) - Answer -Change Agent
Competency 7: Develops and implements human resources and organizational
processes for customers - Answer -Change Agent
, Competency 8: Designs and delivers marketing programs related to value-added HRM
initiatives - Answer -Change Agent
Competency 9: Maximizes the current and potential contributions of a diverse workforce
- Answer -Leader
Competency 10: Practices integrity and ongoing ethics-based leadership in all
circumstances - Answer -Leader
Competency 11: Knowledge of business processes to change and improve efficiency
and effectiveness. - Answer -Change Agent, Business Partner
Competency 12: Knowledge of HR laws and policies - Answer -HR Expert
Competency 13: Awareness of the unique nature of the public service environment -
Answer -Change Agent, Business Partner
Competency 14: Understand team behavior and possess the ability to lead teams to
high performance - Answer -Change Agent, Business Partner, Leader
Competency 15: Communicate effectively verbally and in writing and make persuasive
public presentations on behalf of the human resources function - Answer -Change
Agent, Business Partner, Leader
Competency 16: Assess and balance competing values found within the organization
(e.g., the greater mission and vision, various department values, values as
demonstrated by executive and mid-management leadership) - Answer -Change Agent,
Leader
Competency 17: Use of business systems skills, including the ability to think
strategically and creatively - Answer -Change Agent, Business Partner
Competency 18: Analyze organizational issues to develop collaborative solutions that
meet the needs of all stakeholders - Answer -Change Agent, Business Partner, Leader
Competency 19: Use negotiating skills, including consensus-building, coalition-building,
and dispute resolution - Answer -Change Agent, Leader
Competency 20: Build and sustain trust-based relationships - Answer -Change Agent,
Business Partner
Two situations business partner competencies are applied - Answer -1. Responding to
requests for traditional HR services, explore the customer systems context,
performance requirements, and strategic goals that underlie the service request.
2. Proactively identify opportunities for a wide range of HR programs and services to
meet strategic goals and exploring programs and services with managers.
Answers
HR Expert - Answer -Knowledge of human resources laws and policies.
HR Business Partner - Answer -Management partner who shares accountability with
line managers for achieving business and organizational results.
HR Change Agent - Answer -Operating as an effective leader regarding short and long
term change inside the HR function. Helps line managers deal with organizational
changes.
HR Leader - Answer -Managing multiple sets of expectations regarding promotion and
creating a fully diverse workforce. Balancing sophisticated concerns for satisfaction and
welfare of the overall workforce while fulfilling long term and short term organizational
goals.
Competency 1: Knows Organizational mission, vision, and values - Answer -Business
Partner
Competency 2: Applies innovation, creativity, and calculated risk-taking - Answer -
Business Partner
Competency 3: Knows and applies organizational development principles - Answer -
Business Partner
Competency 4: Is able to align HR initiatives to the organization's mission and service
deliverables - Answer -Business Partner
Competency 5: Designs and implements change methodologies - Answer -Change
Agent
Competency 6: Leverages return on investment and information technology strategies
to human resources management (HRM) - Answer -Change Agent
Competency 7: Develops and implements human resources and organizational
processes for customers - Answer -Change Agent
, Competency 8: Designs and delivers marketing programs related to value-added HRM
initiatives - Answer -Change Agent
Competency 9: Maximizes the current and potential contributions of a diverse workforce
- Answer -Leader
Competency 10: Practices integrity and ongoing ethics-based leadership in all
circumstances - Answer -Leader
Competency 11: Knowledge of business processes to change and improve efficiency
and effectiveness. - Answer -Change Agent, Business Partner
Competency 12: Knowledge of HR laws and policies - Answer -HR Expert
Competency 13: Awareness of the unique nature of the public service environment -
Answer -Change Agent, Business Partner
Competency 14: Understand team behavior and possess the ability to lead teams to
high performance - Answer -Change Agent, Business Partner, Leader
Competency 15: Communicate effectively verbally and in writing and make persuasive
public presentations on behalf of the human resources function - Answer -Change
Agent, Business Partner, Leader
Competency 16: Assess and balance competing values found within the organization
(e.g., the greater mission and vision, various department values, values as
demonstrated by executive and mid-management leadership) - Answer -Change Agent,
Leader
Competency 17: Use of business systems skills, including the ability to think
strategically and creatively - Answer -Change Agent, Business Partner
Competency 18: Analyze organizational issues to develop collaborative solutions that
meet the needs of all stakeholders - Answer -Change Agent, Business Partner, Leader
Competency 19: Use negotiating skills, including consensus-building, coalition-building,
and dispute resolution - Answer -Change Agent, Leader
Competency 20: Build and sustain trust-based relationships - Answer -Change Agent,
Business Partner
Two situations business partner competencies are applied - Answer -1. Responding to
requests for traditional HR services, explore the customer systems context,
performance requirements, and strategic goals that underlie the service request.
2. Proactively identify opportunities for a wide range of HR programs and services to
meet strategic goals and exploring programs and services with managers.
