Medical Office Procedures - Final Exam
Review; Questions & Answers
What are the qualities that make a great MOA? Correct Answer-Effective
communication skills, Good organizational ability, fast and accurate keyboarding
skills, Sound understanding of medical terminology and anatomy, excellent
medical machine transcription skills, knowledge of basic computer programs
and software billing systems, ability to multi-task, ability to work efficiently on
an individual basis as well as part of a team.
List the SMART Goals? Correct Answer-Specific, Measurable, Attainable,
Realistic, Timely
What is customer Service? Correct Answer-The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality Correct Answer-Keeping personal private information
private
What are some pieces of information that should be kept confidential?
Correct Answer-All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is
not publicly known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? Correct
Answer-So you can step in and performs those duties if the need arises. Have an
understanding of what they are doing as part of the team
, Medical Office Procedures - Final Exam
Review; Questions & Answers
What are examples of allied Health Professions? Correct Answer-
Acupuncturist, Chiropractor, EEG Technician, ECG Technician, Massage Therapist,
Medical Administrative Assistant and Ward Clerk, Medical Billing and Coding,
Medical Records Technologist, Medical Office Administrator/Manager, Clinical
Laboratory Technician, Medical Technologist,
What are 5 tips for Stress Management? Correct Answer-Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important?
Correct Answer-Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
, Medical Office Procedures - Final Exam
Review; Questions & Answers
What is the communication Cycle? Correct Answer-The communication circle
involves an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? Correct Answer-Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs Correct Answer-basic, safety love and
belonging, esteem, self actualization. Not all people are at the same place on
Maslow's hierarchy of human needs. To communicate effectively with a person,
you need to understand what he or she is deficient in.
Define Positive Communication: Correct Answer-Communication promotes
the patient's comfort and well-being
Define negative Communication Correct Answer-Inhibits communication.
Define Verbal Communication Correct Answer-words spoken
Review; Questions & Answers
What are the qualities that make a great MOA? Correct Answer-Effective
communication skills, Good organizational ability, fast and accurate keyboarding
skills, Sound understanding of medical terminology and anatomy, excellent
medical machine transcription skills, knowledge of basic computer programs
and software billing systems, ability to multi-task, ability to work efficiently on
an individual basis as well as part of a team.
List the SMART Goals? Correct Answer-Specific, Measurable, Attainable,
Realistic, Timely
What is customer Service? Correct Answer-The process of ensuring customer
satisfaction with a product or service.
Define Confidentiality Correct Answer-Keeping personal private information
private
What are some pieces of information that should be kept confidential?
Correct Answer-All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is
not publicly known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? Correct
Answer-So you can step in and performs those duties if the need arises. Have an
understanding of what they are doing as part of the team
, Medical Office Procedures - Final Exam
Review; Questions & Answers
What are examples of allied Health Professions? Correct Answer-
Acupuncturist, Chiropractor, EEG Technician, ECG Technician, Massage Therapist,
Medical Administrative Assistant and Ward Clerk, Medical Billing and Coding,
Medical Records Technologist, Medical Office Administrator/Manager, Clinical
Laboratory Technician, Medical Technologist,
What are 5 tips for Stress Management? Correct Answer-Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important?
Correct Answer-Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
, Medical Office Procedures - Final Exam
Review; Questions & Answers
What is the communication Cycle? Correct Answer-The communication circle
involves an exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? Correct Answer-Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs Correct Answer-basic, safety love and
belonging, esteem, self actualization. Not all people are at the same place on
Maslow's hierarchy of human needs. To communicate effectively with a person,
you need to understand what he or she is deficient in.
Define Positive Communication: Correct Answer-Communication promotes
the patient's comfort and well-being
Define negative Communication Correct Answer-Inhibits communication.
Define Verbal Communication Correct Answer-words spoken
