SimChart 52 Post-Case Quiz
What is the process of deciding which phone calls should be forwarded to the
physician and which can be handled by the medical assistant?
A. Phoning
B. Gatekeeping
C. Switch boarding
D. Screening - -D. Screening
-Later that day, a medical supply sales representative arrives in the office to
talk with the physician about a new piece of equipment. The physician has a
full schedule and there are patients who have already been waiting over an
hour in the waiting room. Which action is best and most appropriate?
A. Tell him to call back on another day.
B. Offer the sales representative the next available pharmaceutical/sales rep
appointment.
C. Ask if he minds holding while checking if the physician is available.
D. Tell him the physician is too busy. - -B. Offer the sales representative the
next available pharmaceutical/sales rep appointment.
-A patient phones and demands to speak to the physician. The medical
assistant tries to calm the patient and find out why the patient is upset. The
patient states "someone lied to me when they gave me my lab results; they
said the results were fine, but the printed copy they sent me showed the
results were way too high!" What did the patient look at on their lab results
to determine they were given the wrong information?
A. Reference range values
B. Procedure code
C. Diagnosis code
D. Doctors notation on the lab results - -A. Reference range values
-Mr. Johnson returns in one year for his repeat bloodwork. This year his
results are as follows: Cholesterol 280 mg/dL, HDL: 50 mg/dL, LDL: 78 mg/dL
and triglycerides 122 mg/dL. Which laboratory test result is abnormal?
A. HDL
B. LDL
C. Cholesterol
D. Triglycerides - -C. Cholesterol
-Mr. Johnson also had a prostatic specific antigen test performed at this visit.
After looking at the results of that test, the physician makes a notation to call
and have Mr. Johnson come back into the office for further testing. The
medical assistant looks at the actual results and sees the result is listed as
"high" without an actual numerical value. The medical assistant tries to call
What is the process of deciding which phone calls should be forwarded to the
physician and which can be handled by the medical assistant?
A. Phoning
B. Gatekeeping
C. Switch boarding
D. Screening - -D. Screening
-Later that day, a medical supply sales representative arrives in the office to
talk with the physician about a new piece of equipment. The physician has a
full schedule and there are patients who have already been waiting over an
hour in the waiting room. Which action is best and most appropriate?
A. Tell him to call back on another day.
B. Offer the sales representative the next available pharmaceutical/sales rep
appointment.
C. Ask if he minds holding while checking if the physician is available.
D. Tell him the physician is too busy. - -B. Offer the sales representative the
next available pharmaceutical/sales rep appointment.
-A patient phones and demands to speak to the physician. The medical
assistant tries to calm the patient and find out why the patient is upset. The
patient states "someone lied to me when they gave me my lab results; they
said the results were fine, but the printed copy they sent me showed the
results were way too high!" What did the patient look at on their lab results
to determine they were given the wrong information?
A. Reference range values
B. Procedure code
C. Diagnosis code
D. Doctors notation on the lab results - -A. Reference range values
-Mr. Johnson returns in one year for his repeat bloodwork. This year his
results are as follows: Cholesterol 280 mg/dL, HDL: 50 mg/dL, LDL: 78 mg/dL
and triglycerides 122 mg/dL. Which laboratory test result is abnormal?
A. HDL
B. LDL
C. Cholesterol
D. Triglycerides - -C. Cholesterol
-Mr. Johnson also had a prostatic specific antigen test performed at this visit.
After looking at the results of that test, the physician makes a notation to call
and have Mr. Johnson come back into the office for further testing. The
medical assistant looks at the actual results and sees the result is listed as
"high" without an actual numerical value. The medical assistant tries to call
