SimChart 39 Post-Case Quiz
True or false? If the patient is young, the medical assistant should direct all
questions to the parent. - -False
-True or false? A co-worker has just received news that her father suffered a
major heart attack. You should just leave her alone so that she can process
her feelings. - -False
-True or false? Empathy and sympathy are basically the same thing - -False
-True or false? Patient education should be conducted in a private exam
room so that the patient feels more comfortable asking questions. - -True
-True or false? A medical assistant must communicate with people from
many backgrounds and cultures. - -True
-__________ is holding an opinion about all members of a specific group
based on oversimplified views of some of the members. - -Stereotyping
-Which of the following practices are helpful when communicating with non-
English speaking patients? - -Using pictures to demonstrate a procedure
-Which of the following are guidelines for communicating with non-English
speaking patients? - -Speak slowly, avoid slang, and use gestures
-
True or false? If the patient is young, the medical assistant should direct all
questions to the parent. - -False
-True or false? A co-worker has just received news that her father suffered a
major heart attack. You should just leave her alone so that she can process
her feelings. - -False
-True or false? Empathy and sympathy are basically the same thing - -False
-True or false? Patient education should be conducted in a private exam
room so that the patient feels more comfortable asking questions. - -True
-True or false? A medical assistant must communicate with people from
many backgrounds and cultures. - -True
-__________ is holding an opinion about all members of a specific group
based on oversimplified views of some of the members. - -Stereotyping
-Which of the following practices are helpful when communicating with non-
English speaking patients? - -Using pictures to demonstrate a procedure
-Which of the following are guidelines for communicating with non-English
speaking patients? - -Speak slowly, avoid slang, and use gestures
-
