WGU C215
One common definition of quality is __________, which focuses on measuring
how well the product or service meets targets and tolerances determined by
its designers.
Conformance to Specifications
The expected operational life of a product is called its
durability
What is fitness for use?
It evaluates how well the product performs for its intended use.
Included in prevention costs are
Planning costs
The cost of defect correction
is less costly the earlier defects are found.
Costs of quality inspections, testing, auditing, and test equipment are
examples of _____________ costs.
appraisal
, Warranty claims, customer complaints, and costs of litigation are examples of
__________ costs.
external failure
According to Dr. Taguchi's view of quality,
as conformance values move away from the target, loss increases as a
quadratic function.
__________________ is the philosophy that seeks to improve quality by
eliminating the causes of product defects.
Total quality management
Who coined the saying "quality is free"?
Philip Crosby
The Japanese term for continuous improvement is
kaizen
TQM team meetings take place
during time in the workday set aside for them.
One common definition of quality is __________, which focuses on measuring
how well the product or service meets targets and tolerances determined by
its designers.
Conformance to Specifications
The expected operational life of a product is called its
durability
What is fitness for use?
It evaluates how well the product performs for its intended use.
Included in prevention costs are
Planning costs
The cost of defect correction
is less costly the earlier defects are found.
Costs of quality inspections, testing, auditing, and test equipment are
examples of _____________ costs.
appraisal
, Warranty claims, customer complaints, and costs of litigation are examples of
__________ costs.
external failure
According to Dr. Taguchi's view of quality,
as conformance values move away from the target, loss increases as a
quadratic function.
__________________ is the philosophy that seeks to improve quality by
eliminating the causes of product defects.
Total quality management
Who coined the saying "quality is free"?
Philip Crosby
The Japanese term for continuous improvement is
kaizen
TQM team meetings take place
during time in the workday set aside for them.
