Client Services (Cosmetology 2,3,4,7,8,15) 93
Qs & Ans/ 2024-2025.
Which of the following statements represents an open-ended question? - Answer:
What final results do you want to see in your hair?
Select the term that could be used by a client to help uncover what they "want" in
a hair service. - Answer: Shine
If the guest feels hesitant about your suggestion made during the Consult service
essential, you should: - Answer: ask additional questions to clarify what the guest
really wants
At what point would you gain agreement to move forward during the Consult
service essential? - Answer: after all questions have been clarified
Page 1 of 11
, Which of the following statements could be used when making a
recommendation to describe a benefit of a product? - Answer: This product will
increase shine.
The following strategies all help the client feel they've had an exceptional
experience, EXCEPT: - Answer: not suggesting add-on services
Of the eight bones that compose the cranium, how many are affected by scalp
massage? - Answer: 8
Mary is performing a scalp massage on a client. Which of the following bones
would be affected by the massage Mary is offering? - Answer: frontal
The parietal bones form the: - Answer: crown and upper sides of the head
The bone that forms the back of the skull, indenting above the nape area, is the: -
Answer: The two bones located on either side of the head, directly above the ears
and below the parietal are the temporal bones.
The bone located on the little-finger side of the lower arm is the: - Answer: ulna
The 8 carpals held together with ligaments make up the: - Answer: wrist
The fourteen bones that form the digits or fingers of the hands are called the: -
Answer: phalanges
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Qs & Ans/ 2024-2025.
Which of the following statements represents an open-ended question? - Answer:
What final results do you want to see in your hair?
Select the term that could be used by a client to help uncover what they "want" in
a hair service. - Answer: Shine
If the guest feels hesitant about your suggestion made during the Consult service
essential, you should: - Answer: ask additional questions to clarify what the guest
really wants
At what point would you gain agreement to move forward during the Consult
service essential? - Answer: after all questions have been clarified
Page 1 of 11
, Which of the following statements could be used when making a
recommendation to describe a benefit of a product? - Answer: This product will
increase shine.
The following strategies all help the client feel they've had an exceptional
experience, EXCEPT: - Answer: not suggesting add-on services
Of the eight bones that compose the cranium, how many are affected by scalp
massage? - Answer: 8
Mary is performing a scalp massage on a client. Which of the following bones
would be affected by the massage Mary is offering? - Answer: frontal
The parietal bones form the: - Answer: crown and upper sides of the head
The bone that forms the back of the skull, indenting above the nape area, is the: -
Answer: The two bones located on either side of the head, directly above the ears
and below the parietal are the temporal bones.
The bone located on the little-finger side of the lower arm is the: - Answer: ulna
The 8 carpals held together with ligaments make up the: - Answer: wrist
The fourteen bones that form the digits or fingers of the hands are called the: -
Answer: phalanges
Page 2 of 11
