WGU C215 Operations Management
PVDC Final
Which definition is used for quality, evaluates how well a product performs its
intended function? - correct answer ✔Fitness for use
14 points for quality improvement - correct answer ✔Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - correct answer ✔Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - correct answer ✔A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - correct answer ✔a plot of two variables showing whether
they are related
Control Chart - correct answer ✔A graph that shows whether a sample of
data falls within the common or normal range of variation.
mean - correct answer ✔A statistical measure of central tendency, or
average, based on dividing a total by the number of individual cases.
assignable causes of variation - correct answer ✔-Causes can be identified
and eliminated
,-e.g. poor employee training, worn tool, machine needing repair
common causes or random - correct answer ✔Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - correct answer ✔How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - correct answer ✔Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - correct answer ✔a
six sigma process that outlines the steps that should be followed to improve
an existing business process
define stage - correct answer ✔includes the voice of the customer and value
stream
Job Design - correct answer ✔It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - correct answer ✔-Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
, Service location decisions - correct answer ✔-proximity to customers
-Quality of life issues
proximity to customers - correct answer ✔-key factor of a location analysis
for a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - correct answer ✔Hospital- Capacity is beds and output
is the patients. If you have 1 pt for 2 days and one for 3 days. The output is
how many patients and not how many beds we have.
capacity utilization - correct answer ✔are you using more workers and what
are your resources? Measures how much of the available capacity is actually
being used. Measures effectiveness.
Capacity Focus - correct answer ✔facilities that are small, specialized, and
focused on a narrow set of objectives.
effective capacity - correct answer ✔
capacity measurement at the best operating level - correct answer ✔when
the average unit cost is minimized
center of gravity approach - correct answer ✔an approach for locating a
single facility that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to
breakeven.
PVDC Final
Which definition is used for quality, evaluates how well a product performs its
intended function? - correct answer ✔Fitness for use
14 points for quality improvement - correct answer ✔Which total quality
management (TQM) process was developed to stress management's
responsibility for quality?
ISO 9000 - correct answer ✔Set of international standards on quality
management and quality assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - correct answer ✔A list of common defects and the number of
observed occurrences of these defects.
scatter diagram - correct answer ✔a plot of two variables showing whether
they are related
Control Chart - correct answer ✔A graph that shows whether a sample of
data falls within the common or normal range of variation.
mean - correct answer ✔A statistical measure of central tendency, or
average, based on dividing a total by the number of individual cases.
assignable causes of variation - correct answer ✔-Causes can be identified
and eliminated
,-e.g. poor employee training, worn tool, machine needing repair
common causes or random - correct answer ✔Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - correct answer ✔How close one is to a target and how
consistent one is with the average performance.
-How closely it measures
Six Sigma - correct answer ✔Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - correct answer ✔a
six sigma process that outlines the steps that should be followed to improve
an existing business process
define stage - correct answer ✔includes the voice of the customer and value
stream
Job Design - correct answer ✔It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time - correct answer ✔-Screen patients and fast track those with
minor ailments
-amount of time a process has been waiting in the ready queue
, Service location decisions - correct answer ✔-proximity to customers
-Quality of life issues
proximity to customers - correct answer ✔-key factor of a location analysis
for a service company
-if you need to have a car repaired, you wont drive too far.
Capacity Planning - correct answer ✔Hospital- Capacity is beds and output
is the patients. If you have 1 pt for 2 days and one for 3 days. The output is
how many patients and not how many beds we have.
capacity utilization - correct answer ✔are you using more workers and what
are your resources? Measures how much of the available capacity is actually
being used. Measures effectiveness.
Capacity Focus - correct answer ✔facilities that are small, specialized, and
focused on a narrow set of objectives.
effective capacity - correct answer ✔
capacity measurement at the best operating level - correct answer ✔when
the average unit cost is minimized
center of gravity approach - correct answer ✔an approach for locating a
single facility that minimizes the distance to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to
breakeven.
