C215 Chapter 5
appraisal costs - correct answer ✔costs incurred in the process of
uncovering defects
benchmarking - correct answer ✔studying the business practices of other
companies for purposes of comparison
cause-and-effect diagram - correct answer ✔a chart that identifies potential
causes of particular quality problems
checklist - correct answer ✔a list of common defects and the number of
observed occurrences of these defects
conformance to specifications - correct answer ✔how well a product or
service meets the targets and tolerances determined by its designers
continuous improvement - correct answer ✔a philosophy of never-ending
improvement
control charts - correct answer ✔charts used to evaluate whether a process
is operating within set expectations
customer-defined quality - correct answer ✔the meaning of quality as
defined by the customer
Deming Prize - correct answer ✔a Japanese award given to companies to
recognize efforts in quality improvement
appraisal costs - correct answer ✔costs incurred in the process of
uncovering defects
benchmarking - correct answer ✔studying the business practices of other
companies for purposes of comparison
cause-and-effect diagram - correct answer ✔a chart that identifies potential
causes of particular quality problems
checklist - correct answer ✔a list of common defects and the number of
observed occurrences of these defects
conformance to specifications - correct answer ✔how well a product or
service meets the targets and tolerances determined by its designers
continuous improvement - correct answer ✔a philosophy of never-ending
improvement
control charts - correct answer ✔charts used to evaluate whether a process
is operating within set expectations
customer-defined quality - correct answer ✔the meaning of quality as
defined by the customer
Deming Prize - correct answer ✔a Japanese award given to companies to
recognize efforts in quality improvement
