c215: Pre-Assessment
b - correct answer ✔Which definition used for quality evaluates how well a
product performs its intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - correct answer ✔Which total quality management (TQM) process was
developed to stress management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - correct answer ✔Which total quality management (TQM) process
consists of 13 published standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - correct answer ✔A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect.
,Which quality tool should the company use to focus on correcting this
particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - correct answer ✔Which quality control tool should be used to monitor the
current status or end result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - correct answer ✔Which group of keywords or phrases describes the
critical role that marketing plays in the total quality management (TQM)
process?
a. Baseline for managing quality process; investment in preventative costs;
budgeting
b. Reward employees; motivate staff performance; manage operations
planned changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
c - correct answer ✔What is the common theme in total quality management
(TQM) across all functions in an organization?
, a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - correct answer ✔Which concept of variation measures the central
tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - correct answer ✔What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - correct answer ✔Which continuous improvement method does C pk
measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average
performance
d. What a process is capable of and how long it will take to conclude
a, b - correct answer ✔What are two important aspects of Six Sigma?
b - correct answer ✔Which definition used for quality evaluates how well a
product performs its intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - correct answer ✔Which total quality management (TQM) process was
developed to stress management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - correct answer ✔Which total quality management (TQM) process
consists of 13 published standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - correct answer ✔A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect.
,Which quality tool should the company use to focus on correcting this
particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - correct answer ✔Which quality control tool should be used to monitor the
current status or end result of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - correct answer ✔Which group of keywords or phrases describes the
critical role that marketing plays in the total quality management (TQM)
process?
a. Baseline for managing quality process; investment in preventative costs;
budgeting
b. Reward employees; motivate staff performance; manage operations
planned changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
c - correct answer ✔What is the common theme in total quality management
(TQM) across all functions in an organization?
, a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - correct answer ✔Which concept of variation measures the central
tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - correct answer ✔What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - correct answer ✔Which continuous improvement method does C pk
measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average
performance
d. What a process is capable of and how long it will take to conclude
a, b - correct answer ✔What are two important aspects of Six Sigma?
