Walmart Assessment Exam Questions with Verified
Answers.
A customer/member tries to use a coupon that is only good for full-
Priced items to purchase an item that is on sale. She becomes confused
When you explain that she can't use the coupon.
What would you be most and least likely to do? - ANS Most: Apologize for the confusion
and explain that the coupon only applies to full-priced items.
Least: Find your supervisor and ask if he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
Share. The rest of the team is getting upset.
What would you be most and least likely to do? - ANS Most: Tell the struggling team
member to work faster because
He is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
Stock. You expect to have the phone back in a few days, but the
Customer/member wants it sooner.
What would you be most and least likely to do? - ANS Most: Let her know you have a
similar, less expensive phone in
Stock. Ask if she would like to learn more about it.
Least: Apologize and let her know that your store usually has
Large stock and will have the phone available again van
Soon.
A coworker did not clean his work area before going home. This could
Cause an accident, so you quickly clean up. The next day you see the
Coworker.
What would you be most and least likely to do? - ANS Most: Tell him he should be more
careful because his work area
Could have resulted in an accident
Least: Say nothing to him because the problem has been taken
Care of
Your new team is working hard, but they are all less experienced than
You and don't complete their tasks as quickly.
What would you be most and least likely to do? - ANS Most: Remind your coworkers of
performance expectations and
, That they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
The task; they likely just need more practice with what
They’ve already learned
You are working closely with an experienced associate. He insists on
Completing a task a certain way, but you know there is a more efficient
Method
What would you be most and least likely to do? - ANS Most: Tell him you like to learn
more about his technique, Inform
Him you have other methods that have worked well in the
Past.
Least: Your coworker's method works just fine, avoid upsetting
Him and compile the tasks
You are working to finish an assigned task in order to meet your shift goal
When a coworker urgently asks you for help with something you know a
Lot about.
What would you be most and least likely to do? - ANS Most: Ask your coworker if it can
wait until you are finished with
Your task because you have a deadline.
Least: Tell your coworker that you will help in a few minutes if
You can reach a good stopping point.
During a busy time at the bakery counter, a loyal customer/member stops
You to chat. As he's talking, you notice a customer/member nearby that
Needs help.
What would you be most and least likely to do? - ANS Most Apologias and tell him you
see another customer/member
Least In order to keep him happy, allow him to continue his
Story until he is finished
Your newest coworker is not as productive as other members of your
Team. You and your coworkers have to work harder to make up for this.
What would you be most and least likely to do? - ANS Most Give her advice and tips for
how to get things done
Correctly and efficiently
Least be patient. Give her more time to learn the job so that her
Productivity will increase.
A customer/member owes $11.02 and pays $100.00 in cash. The change
Due is $88.98.
Answers.
A customer/member tries to use a coupon that is only good for full-
Priced items to purchase an item that is on sale. She becomes confused
When you explain that she can't use the coupon.
What would you be most and least likely to do? - ANS Most: Apologize for the confusion
and explain that the coupon only applies to full-priced items.
Least: Find your supervisor and ask if he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
Share. The rest of the team is getting upset.
What would you be most and least likely to do? - ANS Most: Tell the struggling team
member to work faster because
He is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
Stock. You expect to have the phone back in a few days, but the
Customer/member wants it sooner.
What would you be most and least likely to do? - ANS Most: Let her know you have a
similar, less expensive phone in
Stock. Ask if she would like to learn more about it.
Least: Apologize and let her know that your store usually has
Large stock and will have the phone available again van
Soon.
A coworker did not clean his work area before going home. This could
Cause an accident, so you quickly clean up. The next day you see the
Coworker.
What would you be most and least likely to do? - ANS Most: Tell him he should be more
careful because his work area
Could have resulted in an accident
Least: Say nothing to him because the problem has been taken
Care of
Your new team is working hard, but they are all less experienced than
You and don't complete their tasks as quickly.
What would you be most and least likely to do? - ANS Most: Remind your coworkers of
performance expectations and
, That they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
The task; they likely just need more practice with what
They’ve already learned
You are working closely with an experienced associate. He insists on
Completing a task a certain way, but you know there is a more efficient
Method
What would you be most and least likely to do? - ANS Most: Tell him you like to learn
more about his technique, Inform
Him you have other methods that have worked well in the
Past.
Least: Your coworker's method works just fine, avoid upsetting
Him and compile the tasks
You are working to finish an assigned task in order to meet your shift goal
When a coworker urgently asks you for help with something you know a
Lot about.
What would you be most and least likely to do? - ANS Most: Ask your coworker if it can
wait until you are finished with
Your task because you have a deadline.
Least: Tell your coworker that you will help in a few minutes if
You can reach a good stopping point.
During a busy time at the bakery counter, a loyal customer/member stops
You to chat. As he's talking, you notice a customer/member nearby that
Needs help.
What would you be most and least likely to do? - ANS Most Apologias and tell him you
see another customer/member
Least In order to keep him happy, allow him to continue his
Story until he is finished
Your newest coworker is not as productive as other members of your
Team. You and your coworkers have to work harder to make up for this.
What would you be most and least likely to do? - ANS Most Give her advice and tips for
how to get things done
Correctly and efficiently
Least be patient. Give her more time to learn the job so that her
Productivity will increase.
A customer/member owes $11.02 and pays $100.00 in cash. The change
Due is $88.98.
