PSE 465 Final Exam Questions &
Answers 2024/2025
5S's - ANSWERSSort: separate necessary from unnecessary
Set in order: organize in order
Shine: keep workplace clean
Standardize
Sustain
Moments of truth - ANSWERSanytime a customer can form a positive or negative opinion of your
process
Value Added - ANSWERSmust change fit, form or function; customer is willing to pay for it
6 M's - ANSWERSMachines, methods, materials, measurement, mother nature, men
Tools for Root Cause Analysis - ANSWERSC&E diagram (fishbone)
C&E matrix
FMEA
Passive data analysis
Passive data analysis - ANSWERScorrelation
regression
Correlation strength - ANSWERS0.7 - 1 = strong
0.3 - 0.7 = moderate
0 - 0.3 = weak
Answers 2024/2025
5S's - ANSWERSSort: separate necessary from unnecessary
Set in order: organize in order
Shine: keep workplace clean
Standardize
Sustain
Moments of truth - ANSWERSanytime a customer can form a positive or negative opinion of your
process
Value Added - ANSWERSmust change fit, form or function; customer is willing to pay for it
6 M's - ANSWERSMachines, methods, materials, measurement, mother nature, men
Tools for Root Cause Analysis - ANSWERSC&E diagram (fishbone)
C&E matrix
FMEA
Passive data analysis
Passive data analysis - ANSWERScorrelation
regression
Correlation strength - ANSWERS0.7 - 1 = strong
0.3 - 0.7 = moderate
0 - 0.3 = weak